Dutch Speaking - Customer Support Agent iGaming in Malta - Relocation Included

Next Job Abroad; Netherlands; On-site; EUR 23,400 - 28,600; Full time

Benefits offered by this job

Career growth opportunities

International & diverse work environment

Competitive performance bonuses

Health care benefits

Fully paid training

Relocation package available

Job summary

A recruitment agency is seeking a Dutch-speaking Customer Support Agent to provide exceptional support to clients in Malta, including chat, email, and phone interactions. Candidates should have strong communication skills, a passion for gaming, and a willingness to relocate to Malta. This full-time role offers competitive bonuses and career growth opportunities in an international work environment.

Qualifications

• Experience in customer support or a similar role is preferred.
• Willingness to relocate to Malta and adapt to a new culture.
• Passion for gaming and understanding of the iGaming industry is highly valued.

Responsibilities

• Provide exceptional customer support via chat, email, and phone.
• Address and resolve customer questions and concerns promptly.
• Guide customers through gaming services to enhance their experience.

Skills

Fluency in Dutch

Good English

Strong communication skills

Interpersonal skills

Ability to handle multiple tasks

Tools

CRM tools

Job description

Overview

Dutch Speaking - Customer Support Agent iGaming in Malta - Relocation Included

Responsibilities

• Provide exceptional customer support via chat, email, and phone to Dutch-speaking clients
• Address and resolve customer questions and concerns promptly
• Guide customers through gaming services to enhance their experience
• Collaborate with the team to ensure high-quality service
• Maintain accurate records of customer interactions in the CRM system
• Collect and relay customer feedback to support continuous service improvement
• Participate in ongoing training to expand knowledge of products and improve service skills

Qualifications

• Fluency in Dutch with good English; knowledge of other languages is advantageous
• Experience in customer support or a similar role is preferred
• Strong communication and interpersonal skills focused on customer satisfaction
• Ability to handle multiple tasks and work efficiently in a fast-paced environment
• Familiarity with CRM tools and customer service platforms is a plus
• Willingness to relocate to Malta and adapt to a new culture
• Passion for gaming and understanding of the iGaming industry is highly valued

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Lower cost of living in Malta with Mediterranean lifestyle
• Yearly salary €26.000 excluding bonuses
• Health care benefits and various discounts
• Fully paid training by certified instructors
• Modern premises with relaxing break areas
• Special events and community & social responsibility initiatives
• Great Place to Work-Certified Company
• Relocation package (reviewed case by case)

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Industries: IT Services and IT Consulting

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