Pastizzi & Jackpots - Dutch Customer Service in iGaming - Relocate to Malta

Next Job Abroad; Rotterdam; On-site; EUR 20,000 - 36,000; Full time

Benefits offered by this job

Flights & Relocation assistance

First month accommodation

Competitive salary + bonuses

Modern office in Malta

Rapid career growth

Job summary

Picture This... is recruiting energetic, early‑career professionals with call center experience to join a bold iGaming team in Malta. The role centers on live chat and email support for thousands of players, with a focus on friendly problem solving and efficient issue resolution.

You will collaborate with VIP managers, Payments, and Risk teams, using CRM tools and ticket systems. A relocation package is provided to help you settle in quickly, with a strong emphasis on growth within a fast‑paced

Qualifications

• Proven Support Experience (Non‑Negotiable): hands-on experience in a customer service environment (call center, contact center, or BPO live chat).
• Language Power: Native or near‑native Dutch (C2), plus strong written and spoken English.
• Tech & Fast‑Paced Mindset: navigate CRM dashboards, switch between multiple tabs, learn internal tools quickly.

Responsibilities

• Live Chat & Email Support: Assist players in real-time with rules, bonuses, payouts, and verification.
• Problem‑Solving Superhero: De‑escalate situations, troubleshoot tech glitches, leave users satisfied.
• Cross‑Department Collaboration: Work with VIP, Payments, and Risk teams to keep the platform running smoothly.
• Bring energy and personality to work every day, with active listening.

Skills

Dutch (Native/C2)

English (Fluent)

Customer service experience

Multitasking

Tools

CRM dashboards

Ticketing system

Web browser navigation

Job description

Picture This...

It’s a Tuesday afternoon. You just closed your laptop after an awesome shift with a kick‑ass team. 10 minutes later, you’re at a beach bar with a cold drink, soak up 25°C sunshine, and plan a weekend catamarans trip around the Blue Lagoon.

If your current routine involves grey skies, wet commutes, and endless coffee refills just to survive the winter—this is your sign to make a move.

We are looking for energetic, early‑career professionals with call center experience to join one of Europe’s boldest, most dynamic iGaming giants on the sunny island of Malta!

What You’ll Actually Be Doing

You won't just be reading scripts—you're the vibe manager and frontline hero for thousands of active players!

• Live Chat & Email Support: Assist players in real-time with everything from game rules and bonus activations to payout queries and account verification.
• Problem‑Solving Superhero: De‑escalate tricky situations, troubleshoot tech glitches, and leave every user with a smile.
• Cross‑Department Collaboration: Work side‑by‑side with VIP managers, Payments, and Risk teams to keep the platform running like a dream.
• Keep the Energy High: Bring your personality, humor, and active listening skills to work every single day.

Who We’re Looking For

This role isn't for complete beginners—we need someone who already knows their way around a ticket system or chat interface:

1. Proven Support Experience (Non‑Negotiable): You already have hands‑on experience in a customer service environment (call center, contact center, or BPO live chat). You know how to multitask, handle chat queues, and deliver 5‑star support under pressure.
2. Language Power: Native or near‑native (C2) Dutch, plus strong written and spoken English.
3. Tech & Fast‑Paced Mindset: You can navigate CRM dashboards, switch between 5 browser tabs seamlessly, and learn internal tools fast.
4. Relocation Mindset: You are 100% ready to packed your bags, move to Malta, and jump head‑first into a lively, international expat culture!

What’s In Your Relocation & Perks Package?

• Paid Flights & Relocation Assistance: We cover your flight to Malta and help set up your accommodation so your transition is completely stress‑free.
• First Month Accommodation: Temporary stay paid for while you settle in and explore your new island home.
• Competitive Salary + Bonuses: Solid base salary with performance bonuses to boost your savings (or your weekend beach fund!).
• Modern Office & Great Vibe: Located in Malta's premier coastal hub, featuring fresh fruit, snacks, coffee, regular team happy hours, and legendary company parties.
• Rapid Career Growth: iGaming moves fast—prove yourself in support and step up into VIP management, fraud analysis, team leadership, or marketing!