Dutch Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.

Next Job Abroad; Netherlands; Hybrid; EUR 23,400 - 28,600; Full time

Benefits offered by this job

Career growth opportunities

Competitive performance bonuses

Health care benefits

Relocation package

Job summary

A leading recruitment agency is seeking a Dutch Speaking Customer Support Agent to join their team in Malta. This entry-level role offers the chance to provide excellent support to Dutch-speaking clients in the vibrant iGaming industry. Enjoy competitive benefits including a relocation package, career growth opportunities, and a vibrant working environment on the beautiful Mediterranean island of Malta.

Qualifications

• Fluency in Dutch with a good command of English.
• Experience in customer support or a similar role.
• Strong communication and interpersonal skills.

Responsibilities

• Provide exceptional customer support to Dutch-speaking clients.
• Address and resolve customer questions and concerns.
• Guide customers through gaming services.

Skills

Fluency in Dutch

Good command of English

Strong communication skills

Interpersonal skills

Experience in customer support

Job description

Overview

Base pay range: Step into the exciting world of iGaming with Next Job Abroad as a Dutch Speaking Customer Support Agent in Malta. This is a fantastic opportunity to utilize your language skills and customer service expertise while enjoying a vibrant lifestyle on the Mediterranean island. In this role, you'll be crucial in providing support to Dutch-speaking clientele, ensuring they have a fantastic experience with our gaming offerings. A relocation package is available to assist you in making Malta your new home.

Responsibilities

• Provide exceptional customer support via chat, email, and phone to Dutch-speaking clients
• Promptly address and resolve customer questions and concerns
• Guide customers through our gaming services to enhance their experience
• Collaborate with your team to ensure the delivery of high-quality service
• Maintain accurate records of customer interactions in our CRM system
• Collect and relay customer feedback to assist in continuous service improvement
• Participate in ongoing training to expand your knowledge of products and enhance service skills

Requirements

• Fluency in Dutch and a good command of English; knowledge of other languages is advantageous
• Experience in customer support or a similar role is preferred
• Strong communication and interpersonal skills, with a focus on customer satisfaction
• Ability to handle multiple tasks and work efficiently in a fast-paced environment
• Familiarity with CRM tools and customer service platforms is a plus
• Willingness to relocate to Malta and engage with a new culture
• A passion for gaming and understanding of the iGaming industry is highly valued

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Yearly salary €26.000 excluding bonuses
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Industries: IT Services and IT Consulting