Dutch-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Utrecht; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Transportation bonus

Performance bonus up to 15%

Relocation support (hotel and flight)

Job summary

Tonguepoint is expanding its multilingual customer experience team in Greece to support international customers who speak Dutch. You will assist customers by phone, email and chat, delivering timely, accurate responses.

The role requires Dutch fluency and good English, with professional communication in a fast-paced environment. Relocation support (hotel and flight) is available where applicable, with a Monday-Friday 40-hour schedule.

Qualifications

• Fluency in Dutch.
• Good command of English (B1–B2).
• Strong communication and customer-focused attitude.
• Eligibility to work in Greece.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Maintain a high level of professionalism and deliver a positive customer experience.
• Log all interactions in the internal CRM system with detail and accuracy.
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards.

Skills

Dutch language

English proficiency

Communication skills

Stress management

Multitasking

Job description

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Dutch, helping them by phone, email, and chat.

Start date: 02 November 2026

The Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

• Competitive salary package
• Transportation bonus
• Performance bonus (up to 15% of salary)
• Relocation support (where applicable): hotel and flight covered
• Monday-Friday schedule with rotating shifts
• 40 hours per week

The Requirements

• Fluency in Dutch
• Good command of English (B1–B2 minimum for training and internal communication)
• Strong communication skills, both written and verbal
• Ability to handle stress, multitask, and work in fast-paced environments
• Problem-solving mindset and customer-first attitude
• Eligible to work legally in Greece