Dutch-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Amsterdam; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Relocation support

Transportation bonus

Performance bonus (up to 15% of salary

Job summary

Tonguepoint in Greece is looking for a Dutch-speaking Customer Support Agent to assist international customers by phone, email, and chat. You will help with tracking, shipping guidelines, and resolving delivery issues, while maintaining professional service and CRM logging.

Training will require English at a minimum level of B1–B2. The role is a full-time, Monday-Friday position with 40 hours per week and relocation support where applicable.

Qualifications

• Fluency in Dutch.
• Good command of English (B1–B2).
• Strong written and verbal communication skills.
• Ability to handle stress and multitask in fast-paced environments.
• Problem-solving mindset with a customer-first attitude.
• Eligible to work legally in Greece.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Maintain a high level of professionalism and deliver a positive customer experience.
• Log all interactions in the internal CRM system with detail and accuracy.
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards.

Skills

Dutch language

English (B1–B2)

Communication skills

Stress management

Multitasking

Problem solving

Customer-first attitude

Job description

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Dutch, helping them by phone, email, and chat.

Start date: 02 November 2026

The Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

• Competitive salary package
• Transportation bonus
• Performance bonus (up to 15% of salary)
• Relocation support (where applicable): hotel and flight covered
• Monday-Friday schedule with rotating shifts
• 40 hours per week

The Requirements

• Fluency in Dutch
• Good command of English (B1–B2 minimum for training and internal communication)
• Strong communication skills, both written and verbal
• Ability to handle stress, multitask, and work in fast-paced environments
• Problem-solving mindset and customer-first attitude
• Eligible to work legally in Greece