German-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Relocation support

Transportation bonus

Performance bonus up to 15% of salary

Job summary

Tonguepoint is expanding its multilingual customer experience team to support international customers in German, via phone, email, and chat. The role requires a calm, professional approach and strong problem-solving abilities. Training and internal communication rely on English (B1–B2).

You will handle shipment tracking, billing, and documentation while maintaining high standards of service. Offers include relocation support where applicable, plus a transportation and performance bonus.

Qualifications

• Fluency in German required.
• Good command of English (B1–B2 minimum for training and internal communication).
• Strong communication skills, both written and verbal.
• Ability to handle stress in fast-paced environments.
• Problem-solving mindset and customer-first attitude.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain professionalism and deliver a positive customer experience
• Log interactions in the CRM with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

Skills

Fluency in German

Strong communication

English proficiency (B1–B2)

Stress management

Customer-first attitude

Job description

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in German, helping them by phone, email, and chat.

Start date: 09 November 2026

The Responsibilities

Provide timely and accurate responses to customer inquiries via phone, email, and chat

Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines

Resolve issues related to delayed, lost, or damaged packages following company procedures

Handle billing questions, customs requirements, and documentation support

Maintain a high level of professionalism and deliver a positive customer experience

Log all interactions in the internal CRM system with detail and accuracy

Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

Competitive salary package

Transportation bonus

Performance bonus (up to 15% of salary)

Relocation support (where applicable): hotel and flight covered

Monday-Friday schedule with rotating shifts

40 hours per week

The Requirements

Fluency in German

Good command of English (B1–B2 minimum for training and internal communication)

Strong communication skills, both written and verbal

Ability to handle stress, multitask, and work in fast-paced environments

Problem-solving mindset and customer-first attitude

Eligible to work legally in Greece