Dutch-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Rotterdam; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Transportation bonus

Performance bonus (up to 15% of salary

Relocation support

40 hours per week

Job summary

Tonguepoint in Greece is expanding its multilingual team to support international customers in Dutch by phone, email, and chat. The role begins on 02 November 2026 and involves a 40-hour week, Monday–Friday with rotating shifts.

You will help customers with shipments, billing, and documentation while maintaining a high standard of service. We seek candidates fluent in Dutch with good English for training, strong communication skills, and a customer-first mindset.

Qualifications

• Fluency in Dutch is required.
• English able to train and communicate internally (B1–B2).
• Strong written and verbal communication skills.
• Ability to handle stress and multitask in fast paced environments.
• Problem-solving mindset and a customer-first attitude.
• Eligible to work legally in Greece.

Responsibilities

• Provide timely and accurate responses to inquiries by phone, email, and chat.
• Assist customers with tracking, delivery status, pickup scheduling, and guidelines.
• Resolve issues with delayed, lost, or damaged packages following procedures.
• Handle billing questions, customs requirements, and documentation support.
• Maintain professionalism and deliver a positive customer experience.
• Log all interactions in the CRM with detail and accuracy.
• Follow internal KPIs including First Call Resolution, CSAT, handling time, quality.

Skills

Dutch fluency

English proficiency

Strong communication

Stress management

Multitasking

Customer-first attitude

Job description

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Dutch, helping them by phone, email, and chat.

Start date: 02 November 2026

The Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

• Competitive salary package
• Transportation bonus
• Performance bonus (up to 15% of salary)
• Relocation support (where applicable): hotel and flight covered
• Monday-Friday schedule with rotating shifts
• 40 hours per week

The Requirements

• Fluency in Dutch
• Good command of English (B1–B2 minimum for training and internal communication)
• Strong communication skills, both written and verbal
• Ability to handle stress, multitask, and work in fast-paced environments
• Problem-solving mindset and customer-first attitude
• Eligible to work legally in Greece