Dutch-Speaking Customer Support – Online Services | Lisbon

RDN Cons; Eindhoven; On-site; EUR 15,000 - 21,000; Full time

Job summary

100Hires, Inc. is seeking a Dutch-speaking Customer Support agent to assist SME customers with online services and digital tools in Lisbon. You will handle phone, email and chat inquiries, help with account setup and product usage, and guide clients through technical issues.

The ideal candidate communicates clearly in Dutch and English, is customer‑oriented, and can work independently. This is a full-time onsite role with rotating shifts in a multicultural environment.

Qualifications

• Fluent Dutch, both spoken and written.
• Good English for internal communication.
• Strong communication and a customer‑oriented attitude.
• Good problem-solving skills.
• Ability to work independently and manage customer enquiries effectively.
• Willingness to work rotational shifts, evenings and weekends.
• Availability to work onsite in Lisbon.

Responsibilities

• Support customers via phone, email and chat.
• Assist with account setup, product usage and general enquiries.
• Help customers resolve basic technical and account-related issues.
• Guide clients in using online tools and services effectively.
• Identify recurring issues and provide appropriate solutions.
• Share customer feedback and insights with the relevant teams.
• Provide a professional and positive customer experience.

Skills

Dutch fluency

English proficiency

Communication skills

Customer orientation

Problem solving

Independent work

Flexibility for shifts

Education

High school diploma or equivalent

Job description

Ready for a new professional experience in Lisbon?We are looking for Dutch speakers to join an international Customer Support team working with online services and digital solutions.You don’t need a background in digital marketing. If you are comfortable with technology, enjoy communicating with people and would like to develop your experience in an international environment, this could be a great opportunity for you.Your RoleYou will support small and medium-sized business customers using online services and digital advertising tools.Your responsibilities will include:Supporting customers via phone, email and chatAssisting with account setup, product usage and general enquiriesHelping customers resolve basic technical and account-related issuesGuiding clients in using online tools and services effectivelyIdentifying recurring issues and providing appropriate solutionsSharing customer feedback and insights with the relevant teamsProviding a professional and positive customer experienceYour ProfileFluent Dutch, both spoken and writtenGood English for internal communicationComfortable using digital tools and online platformsStrong communication skills and a customer-oriented attitudeGood problem-solving skillsAbility to work independently and manage customer enquiries effectivelyPrevious customer service experience is an advantage, but motivated entry-level candidates are also welcomeHigh school diploma or equivalentWillingness to work rotational shifts, including evenings and weekendsAvailability to work onsite in LisbonWhat You Can ExpectFull-time employment in Lisbon, PortugalInternational and multicultural working environmentInitial training and ongoing supportOpportunity to gain experience within the online and digital services sectorCareer development opportunitiesIf you speak Dutch and are interested in starting or developing your international career in Lisbon, apply now to learn more about the opportunity.