Dutch-Speaking Customer Support – Online Services | Lisbon

RDN Cons; Den Haag; On-site; EUR 15,000 - 21,000; Full time

Job summary

100Hires, Inc. is looking for Dutch-speaking Customer Support professionals to join our international team in Lisbon, Portugal.

You will assist small and medium-sized business customers using online services and digital advertising tools, communicating via phone, email and chat to deliver a positive experience. Ideal candidates are fluent in Dutch with good English for internal communication, excel at problem-solving, and can work independently.

Qualifications

• Fluent Dutch required; strong English for internal comms.
• Good communication and customer-friendly attitude.
• Able to work independently and handle inquiries efficiently.
• Previous customer service experience is a plus; entry-level welcome.

Responsibilities

• Support customers via phone, email and chat.
• Assist with account setup, product usage and general inquiries.
• Help resolve basic technical and account-related issues.
• Guide clients in using online tools and services effectively.
• Identify recurring issues and provide solutions.
• Share feedback with relevant teams to improve service.

Skills

Fluent Dutch

Good English

Strong communication

Problem-solving

Independent work

Customer service

Online platforms

Education

High school diploma

Tools

Online platforms

Job description

Ready for a new professional experience in Lisbon?We are looking for Dutch speakers to join an international Customer Support team working with online services and digital solutions.You don’t need a background in digital marketing. If you are comfortable with technology, enjoy communicating with people and would like to develop your experience in an international environment, this could be a great opportunity for you.Your RoleYou will support small and medium-sized business customers using online services and digital advertising tools.Your responsibilities will include:Supporting customers via phone, email and chatAssisting with account setup, product usage and general enquiriesHelping customers resolve basic technical and account-related issuesGuiding clients in using online tools and services effectivelyIdentifying recurring issues and providing appropriate solutionsSharing customer feedback and insights with the relevant teamsProviding a professional and positive customer experienceYour ProfileFluent Dutch, both spoken and writtenGood English for internal communicationComfortable using digital tools and online platformsStrong communication skills and a customer-oriented attitudeGood problem-solving skillsAbility to work independently and manage customer enquiries effectivelyPrevious customer service experience is an advantage, but motivated entry-level candidates are also welcomeHigh school diploma or equivalentWillingness to work rotational shifts, including evenings and weekendsAvailability to work onsite in LisbonWhat You Can ExpectFull-time employment in Lisbon, PortugalInternational and multicultural working environmentInitial training and ongoing supportOpportunity to gain experience within the online and digital services sectorCareer development opportunitiesIf you speak Dutch and are interested in starting or developing your international career in Lisbon, apply now to learn more about the opportunity.