Dutch-Speaking Customer Support – Online Services | Lisbon

RDN Cons; Breda; Sur place; EUR 19 000 - 27 000; Plein temps

Résumé du poste

100Hires, Inc. is seeking a Dutch-speaking Customer Support specialist to assist small and medium-sized business customers in Lisbon, Portugal. You will handle inquiries via phone, email, and chat, help with account setup and product usage, and guide clients in using online tools efficiently.

The role requires fluent Dutch and good English, strong communication skills, and the ability to work independently. Willingness to work rotational shifts, including evenings and weekends, is essential.

Qualifications

• Fluent Dutch and good English for internal communication.
• Strong communication and customer-oriented attitude.
• Ability to work independently and manage inquiries.

Responsabilités

• Support customers via phone, email and chat.
• Assist with account setup, product usage and general inquiries.
• Help customers resolve basic technical and account-related issues.
• Guide clients in using online tools and services effectively.
• Identify recurring issues and provide solutions.
• Share customer feedback with relevant teams.

Connaissances

Dutch language

English language

Communication

Customer service

Problem solving

Independence

Formation

High School Diploma

Description du poste

Ready for a new professional experience in Lisbon?We are looking for Dutch speakers to join an international Customer Support team working with online services and digital solutions.You don’t need a background in digital marketing. If you are comfortable with technology, enjoy communicating with people and would like to develop your experience in an international environment, this could be a great opportunity for you.Your RoleYou will support small and medium-sized business customers using online services and digital advertising tools.Your responsibilities will include:Supporting customers via phone, email and chatAssisting with account setup, product usage and general enquiriesHelping customers resolve basic technical and account-related issuesGuiding clients in using online tools and services effectivelyIdentifying recurring issues and providing appropriate solutionsSharing customer feedback and insights with the relevant teamsProviding a professional and positive customer experienceYour ProfileFluent Dutch, both spoken and writtenGood English for internal communicationComfortable using digital tools and online platformsStrong communication skills and a customer-oriented attitudeGood problem-solving skillsAbility to work independently and manage customer enquiries effectivelyPrevious customer service experience is an advantage, but motivated entry-level candidates are also welcomeHigh school diploma or equivalentWillingness to work rotational shifts, including evenings and weekendsAvailability to work onsite in LisbonWhat You Can ExpectFull-time employment in Lisbon, PortugalInternational and multicultural working environmentInitial training and ongoing supportOpportunity to gain experience within the online and digital services sectorCareer development opportunitiesIf you speak Dutch and are interested in starting or developing your international career in Lisbon, apply now to learn more about the opportunity.