Dutch-Speaking Customer Support – Lisbon (Onsite, Rotational)

RDN Cons; Maastricht; On-site; EUR 18,000 - 24,000; Full time

Job summary

100Hires, Inc. is seeking a Dutch-speaking Customer Support agent to assist SMB customers with online services and digital advertising tools in Lisbon.

You will handle phone, email and chat inquiries, help with account setup and product usage, and resolve basic technical issues while delivering a high-quality, professional service. The role requires fluent Dutch and good English, comfort with digital platforms, and a customer-oriented attitude.

Qualifications

• Dutch language proficiency at fluent level (speaking and writing).
• Solid English for internal communication.
• Comfortable using digital tools and online platforms.
• Strong communication and a customer-oriented attitude.
• Willingness to work rotational shifts, including evenings and weekends.

Responsibilities

• Support customers via phone, email, and chat.
• Assist with account setup and product usage.
• Guide clients in using online tools and services effectively.
• Identify recurring issues and provide solutions.
• Provide a professional, positive customer experience.
• Share feedback with relevant teams.

Skills

Dutch language

English language

Independent work

Customer focus

Problem solving

Education

High school diploma or equivalent

Job description

100Hires, Inc. is seeking a Dutch-speaking Customer Support agent to assist SMB customers with online services and digital advertising tools in Lisbon.

You will handle phone, email and chat inquiries, help with account setup and product usage, and resolve basic technical issues while delivering a high-quality, professional service. The role requires fluent Dutch and good English, comfort with digital platforms, and a customer-oriented attitude.