Dutch-Speaking Customer Support in Lisbon — Global Team

RDN Cons; Amsterdam; On-site; EUR 15,000 - 21,000; Full time

Job summary

100Hires, Inc. in Lisbon is looking for a Dutch-speaking Customer Support agent to join an international team. You will support SMEs via phone, email and chat, assist with account setup and product usage, and guide clients in using online tools.

The role requires fluent Dutch and good English, strong communication, and the ability to work independently with rotating shifts including evenings and weekends. On-site in Lisbon, full-time employment.

Qualifications

• Fluent Dutch (written and spoken) is required.
• Good English for internal communication.
• Excellent communication and problem-solving skills.
• Willingness to work rotational shifts, including evenings and weekends.
• On-site availability in Lisbon is required.

Responsibilities

• Supporting customers via phone, email and chat.
• Assisting with account setup, product usage and general enquiries.
• Helping customers resolve basic technical and account-related issues.
• Guiding clients in using online tools and services effectively.
• Identifying recurring issues and providing appropriate solutions.
• Sharing customer feedback and insights with the relevant teams.
• Providing a professional and positive customer experience.

Skills

Fluent Dutch

Good English

Customer service

Education

High school diploma or equivalent

Job description

100Hires, Inc. in Lisbon is looking for a Dutch-speaking Customer Support agent to join an international team. You will support SMEs via phone, email and chat, assist with account setup and product usage, and guide clients in using online tools.

The role requires fluent Dutch and good English, strong communication, and the ability to work independently with rotating shifts including evenings and weekends. On-site in Lisbon, full-time employment.