Dutch-Speaking Customer Success Manager (Europe)

Management Events; Amsterdam; On-site; EUR 45,000 - 75,000; Full time

Benefits offered by this job

Performance rewards

Four-week onboarding

International career paths

Extra vacation days

Wellness perks

Job summary

Aurora Live is seeking a client-focused professional to drive customer success in an international setting. You will manage relationships, coach providers for optimal event participation, and collaborate with the sales team to grow our client base.

Join a dynamic, growth-driven environment where you help shorten sales cycles, accelerate conversations, and deliver measurable results for technology and management service providers across Europe.

Qualifications

• Experience in a customer-facing role, ideally in sales, account management, customer success or a similar field.
• Proven track record of building and nurturing strong client relationships.
• Excellent communication and interpersonal skills, with a professional and engaging demeanor.
• Proficiency in Dutch and professional level English.
• Strong analytical and problem-solving abilities.
• Ability to work independently while also thriving in a collaborative environment.

Responsibilities

• Cultivate and manage strong, long-term relationships with clients.
• Deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience.
• Equip solution providers with knowledge and tools to optimize participation in invitation-only events, maximizing lead generation and relationship building opportunities.
• Collaborate with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities, contributing to increased customer lifetime value.
• Articulate the value proposition of our services and our event concept to clients.
• Demonstrate excellent time management, prioritizing tasks to balance strategic goals and client needs.
• Maintain accuracy and efficiency in all customer interactions.

Skills

Customer relationships

Sales collaboration

Dutch language

English proficiency

Communication

Time management

Problem solving

Independence

Tools

CRM systems

Job description

Aurora Live is seeking a client-focused professional to drive customer success in an international setting. You will manage relationships, coach providers for optimal event participation, and collaborate with the sales team to grow our client base.

Join a dynamic, growth-driven environment where you help shorten sales cycles, accelerate conversations, and deliver measurable results for technology and management service providers across Europe.