Customer Success Manager - Dutch market

Management Events; Amsterdam; On-site; EUR 45,000 - 75,000; Full time

Benefits offered by this job

Performance rewards

Four-week onboarding

International career paths

Extra vacation days

Wellness perks

Job summary

Aurora Live is seeking a client-focused professional to drive customer success in an international setting. You will manage relationships, coach providers for optimal event participation, and collaborate with the sales team to grow our client base.

Join a dynamic, growth-driven environment where you help shorten sales cycles, accelerate conversations, and deliver measurable results for technology and management service providers across Europe.

Qualifications

• Experience in a customer-facing role, ideally in sales, account management, customer success or a similar field.
• Proven track record of building and nurturing strong client relationships.
• Excellent communication and interpersonal skills, with a professional and engaging demeanor.
• Proficiency in Dutch and professional level English.
• Strong analytical and problem-solving abilities.
• Ability to work independently while also thriving in a collaborative environment.

Responsibilities

• Cultivate and manage strong, long-term relationships with clients.
• Deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience.
• Equip solution providers with knowledge and tools to optimize participation in invitation-only events, maximizing lead generation and relationship building opportunities.
• Collaborate with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities, contributing to increased customer lifetime value.
• Articulate the value proposition of our services and our event concept to clients.
• Demonstrate excellent time management, prioritizing tasks to balance strategic goals and client needs.
• Maintain accuracy and efficiency in all customer interactions.

Skills

Customer relationships

Sales collaboration

Dutch language

English proficiency

Communication

Time management

Problem solving

Independence

Tools

CRM systems

Job description

Do you love building relationships and helping clients achieve measurable results?

Are you motivated by seeing your work directly impact customer success and long-term partnerships? Do you thrive in a dynamic, international environment where collaboration and results go hand in hand?

If that sounds like you, keep reading.

Your Mission

In this pivotal role, you will be the primary point of contact for our valued customers, fostering strong relationships and ensuring their success through our services. You'll coach and motivate solution providers to get the most out of our service, ensuring they generate valuable leads and connections through 1-to-1 meetings and invitation-only events. This role is sales-driven, as you'll act as an extension of our sales team, fostering long-term customer relationships and driving repeat business.

In this role, you will:

• Cultivate and manage strong, long-term relationships with clients.
• Deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience.
• Equip solution providers with the necessary knowledge and tools to optimize their participation in our invitation-only events, maximizing lead generation and relationship building opportunities.
• Collaborate closely with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities, contributing to increased customer lifetime value.
• Articulate the value proposition of our services, effectively communicating our unique event concept and its benefits to clients.
• Demonstrate excellent time management skills, prioritizing tasks and responsibilities to maintain a focus on both strategic goals and client needs.
• Possess a keen eye for detail, ensuring accuracy and efficiency in all customer interactions.

What We’re Looking For

• Experience in a customer-facing role, ideally within sales, account management, customer success or a similar field.
• Proven track record of building and nurturing strong client relationships.
• Excellent communication and interpersonal skills, with a professional and engaging demeanor.
• Proficiency in Dutch and professional level English.
• Strong analytical and problem-solving abilities.
• Ability to work independently while also thriving in a collaborative environment.

What We Offer

• Performance rewarded: You’ll receive an attractive compensation package with base salary, commission, and an additional starter bonus to support you as you ramp up and build your sales pipeline.
• Growth and learning: From day one, you’ll benefit from a four-week onboarding program and continuous coaching through our international AL Academy, ensuring you’re always developing and moving forward in your career.
• Career opportunities across Europe: As we continue to grow, you’ll have the chance to explore international opportunities.
• Recharge & Thrive: We care about your well-being and want you to stay energized both inside and outside of work. That’s why you can earn up to 12 extra vacation days each year and enjoy local perks such as gym and massage discounts, along with other wellness benefits.
• We win together: Collaboration is our driving force, and every success is shared.
• Annual company trip: Every summer, all employees from our different offices come together in Finland for an exciting company trip — a mix of team building, knowledge exchange, and celebrations.

About us

Aurora Live is a leading B2B partner for technology and management service providers, connecting them directly with top decision-makers from large and influential companies.

Through our exclusive matchmaking platform, we help commercial teams shorten sales cycles, accelerate business conversations, and build lasting customer relationships.

Trusted by over 10,000 senior IT decision-makers and 900 solution providers across 11 countries, we create strategic meetings that deliver real business results.

Working with us means being part of an international, fast-paced, and purpose-driven company, where ambition meets action and every idea can make an impact.