Dutch speaking Customer Representative, for Greece Office

The Lemon Consulting; Rotterdam; On-site; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Relocation support

25 days annual leave

Meal allowance

Performance bonus

Job summary

The Lemon Consulting is seeking a Customer Service Representative for an on-site role in Athens, Greece. The position is full-time with a salary of 1,500 EUR per month paid in 14 monthly installments; relocation support and a 21-day accommodation package are provided.

You will handle client inquiries, act as main contact via phone, and assist with rooms, rates, and availability. Fluency in Dutch and English is required, flexible shifts include mornings, weekends, and afternoons.

Qualifications

• Native/fluent in Dutch and fluent in English (B2), both written and spoken.
• Able to cover morning, weekend and afternoon shifts on rotation.
• Tech-savvy with MS Office products.

Responsibilities

• Handle all incoming contacts from clients/guests.
• Serve as main contact via telephone with clear, professional communication.
• Develop knowledge to answer queries and resolve issues.
• Answer questions about rooms, rates and availability, extranet usage.
• Use tools and processes to provide accurate information.
• Ensure high levels of client service and a positive partner experience.

Skills

Dutch (native/fluent)

English (B2+)

MS Office

Tools

MS Office

Job description

Position: Customer Service Representative

Location: Athens, Greece

Work model: On-site, 100% (possibility of Work From Home upon finalizing 3 week onsite training)

Employment type: Full-time

Salary : 1500 EUR per month (x14 salaries)

300 EUR reimbursement travel reimbursement
21 day accommodation

DUTIES AND RESPONSIBILITIES

• Handle all incoming contacts from clients / guests
• Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication.
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.

REQUIREMENTS

• Native/fluent in Dutch & fluent in English (at least B2 level), both oral and written
• Ability to identify, apply and explain your product and/or service expertise with clarity
• Ability to cover morning, weekend and afternoon shifts on rotation with colleagues
• Tech savvy and full proficiency with MS Office products
• Resident of Greece or ability to relocate under short notice
• Working schedule: shift rotation, Monday to Sunday, from 09 AM - 12 AM (midnight). 2 days off per week.

BENEFITS

• Excellent remuneration package based on experience, skills and performance
• Relocation support
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 25 days' annual leave per year
• Meal allowance
• Guidance and tools to reach your full potential
• 50 EUR meal allowance
  Performance bonus (4-11% after training period)
  Extra payment and Sunday & public holidays work as well shifts extending after 10 PM!