Dutch speaking Customer Representative ,for Greece Office

The lemon Consulting; Amsterdam; On-site; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Relocation support

25 days' annual leave

Meal allowance

Performance bonus

Sunday & public holidays work extraPay

Travel reimbursement

Job summary

The lemon Consulting is seeking a Customer Service Representative for the Athens, Greece office. This full-time, on-site role handles client contacts, supports accommodation partners, and ensures smooth communication across shifts.

You must be fluent in Dutch and English (B2+), with MS Office proficiency, and be prepared to relocate if needed. The position offers a monthly salary of 1,500 EUR (14 payments), travel reimbursement, and 25 days of leave.

Qualifications

• Native/fluent in Dutch and fluent in English (B2 or higher).
• Ability to cover morning, weekend and afternoon shifts on rotation.
• Tech-savvy and proficient with MS Office applications.

Responsibilities

• Handle all incoming contacts from clients/guests.
• Serve as main contact point via telephone with clear communication.
• Continuously learn to answer queries and resolve issues.
• Answer questions about rooms, rates, availability, and tools used by partners.
• Use tools and processes to provide accurate information.
• Ensure high-quality client service and positive partner experiences.

Skills

Dutch

English (B2+)

Shift availability

relocation-ready

Tools

MS Office

Job description

Position: Customer Service Representative

Location: Athens, Greece

Work model: On-site, 100% (possibility of Work From Home upon finalizing 3 week onsite training)

Employment type: Full-time

Salary : 1500 EUR per month (x14 salaries)

300 EUR reimbursement travel reimbursement
21 day accommodation

DUTIES AND RESPONSIBILITIES

• Handle all incoming contacts from clients / guests
• Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication.
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.

REQUIREMENTS

• Native/fluent in Dutch & fluent in English (at least B2 level), both oral and written
• Ability to identify, apply and explain your product and/or service expertise with clarity
• Ability to cover morning, weekend and afternoon shifts on rotation with colleagues
• Tech savvy and full proficiency with MS Office products
• Resident of Greece or ability to relocate under short notice
• Working schedule: shift rotation, Monday to Sunday, from 09 AM - 12 AM (midnight). 2 days off per week.

BENEFITS

• Excellent remuneration package based on experience, skills and performance
• Relocation support
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 25 days' annual leave per year
• Meal allowance
• Guidance and tools to reach your full potential
• 50 EUR meal allowance
  Performance bonus (4-11% after training period)
  Extra payment and Sunday & public holidays work as well shifts extending after 10 PM!