Dutch speaking Customer Representative, for Greece Office

The Lemon Consulting; Haarlem; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Relocation support

25 days annual leave

Meal allowance

Performance bonus

Extra payment for night/Sunday/holiday

Job summary

The Lemon Consulting in Athens, Greece, is seeking a Customer Service Representative to handle client contacts, answer queries, and support accommodation partners. You will work on-site with a Monday–Sunday shift, 9 AM–12 AM, with a 2-day off policy and relocation assistance.

Excellent Dutch and English skills are required, along with strong MS Office proficiency. Benefits include a generous package, travel and accommodation support, and meal allowances.

Qualifications

• Native/fluent in Dutch and fluent in English (at least B2 level)
• Tech savvy and full proficiency with MS Office products
• Resident of Greece or ability to relocate under short notice
• Working schedule: shift rotation, Monday to Sunday, 9 AM–12 AM (midnight) with 2 days off per week

Responsibilities

• Handle all incoming contacts from clients / guests
• Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication
• Develop knowledge to effectively answer customer queries and resolve issues
• Act as focal point for accommodation partners by answering questions about rooms, rates and availability
• Use tools and processes to provide accurate, valid, and complete information
• Ensure high levels of client service and a positive experience for partners

Skills

Dutch language

English language

MS Office

Job description

Position: Customer Service Representative

Location: Athens, Greece

Work model: On-site, 100% (possibility of Work From Home upon finalizing 3 week onsite training)

Employment type: Full-time

Salary : 1500 EUR per month (x14 salaries)

300 EUR reimbursement travel reimbursement
21 day accommodation

DUTIES AND RESPONSIBILITIES

• Handle all incoming contacts from clients / guests
• Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication.
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.

REQUIREMENTS

• Native/fluent in Dutch & fluent in English (at least B2 level), both oral and written
• Ability to identify, apply and explain your product and/or service expertise with clarity
• Ability to cover morning, weekend and afternoon shifts on rotation with colleagues
• Tech savvy and full proficiency with MS Office products
• Resident of Greece or ability to relocate under short notice
• Working schedule: shift rotation, Monday to Sunday, from 09 AM - 12 AM (midnight). 2 days off per week.

BENEFITS

• Excellent remuneration package based on experience, skills and performance
• Relocation support
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 25 days' annual leave per year
• Meal allowance
• Guidance and tools to reach your full potential
• 50 EUR meal allowance
  Performance bonus (4-11% after training period)
  Extra payment and Sunday & public holidays work as well shifts extending after 10 PM!