Dutch speaking Customer Representative ,for Greece Office

The lemon Consulting; Eindhoven; On-site; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Relocation support

25 days annual leave

Meal allowance

Performance bonus

Job summary

The lemon Consulting is seeking a Customer Service Representative for its Athens, Greece location. This on-site role requires handling client inquiries, delivering accurate information, and maintaining a professional, friendly approach with guests from our accommodations network.

You will cover morning, weekend, and afternoon shifts, be fluent in Dutch and English, and use MS Office daily. The position offers relocation support, a full-time contract, and a comprehensive benefits package.

Qualifications

• Native/fluent in Dutch & fluent in English (at least B2 level), both oral and written.
• Ability to identify, apply and explain your product and/or service expertise with clarity.
• Ability to cover morning, weekend and afternoon shifts on rotation with colleagues.
• Tech savvy and full proficiency with MS Office products.

Responsibilities

• Handle all incoming contacts from clients / guests.
• Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication.
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues.
• Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information.
• Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.

Skills

Dutch language

English language

Customer service

MS Office

Tools

MS Office

Job description

Position: Customer Service Representative

Location: Athens, Greece

Work model: On-site, 100% (possibility of Work From Home upon finalizing 3 week onsite training)

Employment type: Full-time

Salary : 1500 EUR per month (x14 salaries)

300 EUR reimbursement travel reimbursement
21 day accommodation

DUTIES AND RESPONSIBILITIES

• Handle all incoming contacts from clients / guests
• Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication.
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.

REQUIREMENTS

• Native/fluent in Dutch & fluent in English (at least B2 level), both oral and written
• Ability to identify, apply and explain your product and/or service expertise with clarity
• Ability to cover morning, weekend and afternoon shifts on rotation with colleagues
• Tech savvy and full proficiency with MS Office products
• Resident of Greece or ability to relocate under short notice
• Working schedule: shift rotation, Monday to Sunday, from 09 AM - 12 AM (midnight). 2 days off per week.

BENEFITS

• Excellent remuneration package based on experience, skills and performance
• Relocation support
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 25 days' annual leave per year
• Meal allowance
• Guidance and tools to reach your full potential
• 50 EUR meal allowance
  Performance bonus (4-11% after training period)
  Extra payment and Sunday & public holidays work as well shifts extending after 10 PM!