Dutch Speaking Customer Expert - Technology Support

Cross Border Talents; Rotterdam; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Performance bonuses up to €250

Onboarding and training

Relocation support to Greece

Career progression opportunities

Job summary

Cross Border Talents is seeking a Dutch-speaking Customer Expert to provide technology support from Greece. The role involves helping customers with product inquiries, technical issues, orders, and after-sales requests, and includes structured training in an international environment.

The position offers competitive pay (€1,300–€1,500 gross per month), bonuses, relocation to Greece if needed, and opportunities to grow into mentoring and advanced support roles.

Qualifications

• At least C1 proficiency in Dutch.
• English level B2 minimum.
• Good computer skills and confidence using multiple tools.
• Strong communication and problem-solving skills.
• Ability to multitask and stay calm in challenging situations.
• Previous customer service experience is not strictly required.

Responsibilities

• Support Dutch-speaking customers via phone, chat, and email.
• Assist with product inquiries, technical issues, orders, and after-sales requests.
• Troubleshoot device and product issues with clear, step-by-step guidance.
• Handle complaints and escalations with empathy and a solution-focused approach.
• Coordinate with specialized teams and follow up on complex cases until resolved.
• Accurately document customer interactions in CRM systems.
• Maintain high service quality and customer satisfaction standards.

Skills

Dutch proficiency (C1)

English proficiency (B2)

Communication skills

Customer service mindset

Tools

CRM software

Job description

Position: Dutch-speaking Customer Expert – Technology Support
Work Model: Remote from Greece
Location: Greece. Relocation to Greece is mandatory.
Language: Dutch (C1/native) + English (B2 minimum)
Contract Type: 8-month contract, with potential for extension
Gross Monthly Salary: €1,300–€1,500
Start Dates: November/December

About the Role

Are you passionate about technology and enjoy helping people solve problems? Join an international customer experience team supporting a globally recognized technology brand!

As a Dutch-speaking Customer Expert, you'll help customers with product inquiries, technical issues, orders, deliveries, and after-sales requests. You'll receive structured training, work with modern tools, and develop valuable technical support skills while gaining experience in an international environment.

What's in it for you? Competitive compensation, performance-based bonuses, comprehensive training, and opportunities to grow into roles such as mentor, trainer, quality assurance, or specialized technical support.

Responsibilities

• Support Dutch-speaking customers via phone, chat, and email.
• Assist with product inquiries, technical issues, orders, and after-sales requests.
• Troubleshoot device and product issues, providing clear, step-by-step guidance.
• Handle complaints and escalations with empathy and a solution-oriented approach.
• Coordinate with specialized teams and follow up on complex cases until resolution.
• Accurately document customer interactions in CRM systems.
• Maintain high service quality and customer satisfaction standards.

Compensation and Benefits

• Gross monthly salary: €1,300–€1,500.
• Monthly performance bonus of up to €250, depending on the team and target achievement.
• Potential one-time training completion bonus of up to €450 gross in selected teams.
• Transportation bonus of up to €100 per month for eligible on-site roles, proportional to on-site days after training.
• Structured onboarding and dedicated training before working independently.
• Potential career progression into mentoring, training, quality assurance, or second-level support.
• Team activities and a supportive, international working environment.

Schedule and Work Model

• Full-time position.
• Monday to Friday, with occasional weekend shifts depending on the team.
• Fixed day shifts or rotating shifts, depending on the project.
• Remote work from Greece.

Relocation Support

Relocation support is available for eligible candidates moving to Greece from abroad. Further details regarding the relocation package will be provided during the interview process.

Requirements

• At leastC1 proficiency in Dutch.
• B2 English level minimum
• Good computer skills and confidence using multiple tools simultaneously.
• Strong communication and problem-solving skills.
• Ability to multitask and remain calm in challenging situations.
• Previous customer service experience is not required.

Ready for your next career move? Combine your interest in technology with an international career opportunity in Greece.