Dutch Speaking Customer Expert - Greece

Cross Border Talents; Rotterdam; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Performance bonus

Training bonus

Relocation support

Onboarding and training

Career progression

Job summary

Cross Border Talents is seeking a Dutch-speaking Customer Expert – After-Sales Support to join an international team. The role is remote from Greece, with relocation to Greece mandatory, and an 8-month contract.

The position requires Dutch C1 and English B2, and offers a gross monthly salary of €1,300–€1,500 along with performance bonuses and onboarding training. You will assist customers with product issues, claims, and service requests, guiding them through troubleshooting steps and ensuring a

Qualifications

• Dutch proficiency at C1 level.
• English proficiency at B2 level.
• Good computer skills and comfort with various tools.

Responsibilities

• Assist Dutch-speaking customers via phone, chat, and email.
• Handle after-sales inquiries, product issues, claims, and service requests.
• Guide customers through troubleshooting steps and clearly explain solutions.
• Address complaints with empathy and a solution-oriented approach.
• Coordinate repairs or referrals to specialized teams when needed.
• Follow up on cases to ensure effective resolution.
• Record customer interactions accurately in the system.
• Maintain high service quality and customer satisfaction.

Skills

Dutch language (C1)

English language (B2)

Job description

Position: Dutch-speaking Customer Expert – After-Sales Support
Work Model: Remote from Greece
Location: Greece. Relocation to Greece is mandatory.
Language: Dutch (C1 minimum) + English (B2 minimum)
Contract Type: 8-month contract, with potential for extension
Gross Monthly Salary: €1,300–€1,500
Start dates: November & December

About the Role

Do you enjoy helping people and finding solutions when things don't go as planned? Join an international customer experience team supporting a well-known brand specializing in product protection plans and after-sales services!

As a Dutch-speaking Customer Expert, you'll help customers with product issues, claims, service requests, and complaints, ensuring they receive the support they need. You'll receive structured training, work with modern tools, and gain valuable experience in an international environment.

What's in it for you? Competitive compensation, performance-based bonuses, comprehensive training, and opportunities to grow into roles such as mentor, trainer, quality assurance, or specialized support.

Responsibilities

• Assist Dutch-speaking customers via phone, chat, and email.
• Help customers with after-sales inquiries, product issues, claims, and service requests.
• Guide customers through troubleshooting steps and explain available solutions clearly.
• Handle complaints and customer concerns with empathy and a solution-oriented approach.
• Coordinate repairs, service appointments, or referrals to specialized teams when needed.
• Follow up on cases to ensure effective resolution.
• Record customer interactions accurately in the system.
• Maintain high service quality and customer satisfaction standards.

Compensation and Benefits

• Gross monthly salary: €1,300–€1,500.
• Monthly performance bonus of up to €250, depending on the team and target achievement.
• Potential one-time training completion bonus of up to €450 gross in selected teams.
• Transportation bonus of up to €100 per month for eligible on-site roles, proportional to on-site days after training.
• Structured onboarding and dedicated training before working independently.
• Potential career progression into mentoring, training, quality assurance, or second-level support.
• Team activities and a supportive, international working environment.

Schedule and Work Model

• Full-time position.
• Monday to Friday, with occasional weekend shifts depending on the team.
• Fixed day shifts or rotating shifts, depending on the project.
• Remote work from Greece.

Relocation Support

Relocation support is available for eligible candidates moving to Greece from abroad. Further details regarding the relocation package will be provided during the interview process.

Requirements

• At least C1 proficiency in Dutch.
• B2 English level minimum.
• Good computer skills and confidence using different tools.
• Strong communication and problem-solving skills.
• Ability to multitask and handle customer inquiries professionally.
• Previous customer service experience is not required.

Ready for a fresh start? Build your career in an international environment, help customers find solutions, and enjoy the opportunity to grow professionally in Greece.