Dutch-speaking Customer Expert – After-Sales & Technical Support

Cross Border Talents; Edam; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Relocation support

Bonuses

Transport subsidies

Professional growth

Job summary

Cross Border Talents seeks a Dutch-speaking Customer Expert for After-Sales & Technical Support. The role covers order management, deliveries, invoicing, and troubleshooting for hardware and digital services, with onboarding and growth paths into mentorship or Tier-2 support.

The position offers relocation support and monthly bonuses, with on-site subsidies and a vibrant international team. Grecia-based options include on-site or remote work in a hybrid setup.

Qualifications

• Languages: Dutch at native/C1 level with English B2+ for tools and training.
• Tech-savvy with good PC skills and multi-platform use.
• Excellent verbal and written communication with fast problem-solving.
• Entry-level friendly if you have strong interpersonal skills.

Responsibilities

• Serve as the main point of contact for Dutch-speaking customers via phone, chat and email.
• Support order management, deliveries, invoicing and returns.
• Diagnose and troubleshoot hardware, devices and digital services.
• Coordinate repair and escalation with empathy until resolution.
• Maintain accurate CRM records and collaborate with cross-functional teams.

Skills

Dutch native

English B2+

Tech-savvy

Strong communication

Problem solving

Tools

CRM software

Job description

Dutch-speaking Customer Expert – After-Sales & Technical Support

Location: Athens or Thessaloniki, Greece (On-site or Remote options available)

Contract: 8-month initial contract with strong potential for extension

About the Role

Are you fluent in Dutch and naturally skilled at solving problems? Join a dynamic customer experience team supporting well-known international brands across e-commerce, consumer electronics, premium home appliances, mobility, digital services, and fintech.

As the primary point of contact for Dutch-speaking customers, you will handle order management, deliveries, invoicing, and troubleshooting for digital services and hardware. You will be backed by structured onboarding, a supported nesting period, modern CRM systems, and a clear path toward professional growth into mentorship, training, quality assurance, or Tier-2 support roles.

Key Responsibilities

• Customer Engagement: Serve as the main point of contact for Dutch-speaking customers across phone, chat, and email.

• After-Sales Support: Assist with order tracking, missing/damaged goods, replacements, billing, and returns.

• Technical & Product Troubleshooting: Diagnose and resolve technical issues with devices, home appliances, and digital services.

• Resolution Management: Process claims, coordinate repair services, address complaints with empathy, and follow up until full case resolution.

• Cross-Team Collaboration: Escalate complex technical inquiries to specialized teams while maintaining accurate records in CRM systems.

Requirements

• Languages: Native-level or C1 Dutch, combined with B2+ English proficiency for system tools, training, and internal communications.

• Technical Aptitude: Tech-savvy with good PC skills, comfort using multiple platforms simultaneously, and a typing speed of at least 25 WPM.

• Communication & Resilience: Excellent verbal and written communication skills with strong problem-solving abilities in fast-paced scenarios.

• Experience: Prior customer support experience is a plus, though entry-level candidates with strong interpersonal skills are welcome.

What We Offer

• Relocation Support: Comprehensive assistance for candidates relocating to Greece or hiring into remote roles.

• Bonus Incentives: Monthly productivity performance bonuses (up to €250), training completion bonuses, and long-term tenure bonuses for qualifying teams.

• On-Site Perks: Monthly transportation subsidies (up to €100) for on-site positions.

• Professional Growth: Continuous learning, structured onboarding, clear career paths, and internal team events in a vibrant international environment.