Inside Sales Representative | English

Adams Multilingual Recruitment; Middenmeer; On-site; EUR 35,000 - 38,000; Full time

Benefits offered by this job

Laptop & phone provided

25 vacation days

Training program

International team

1-year contract

Job summary

Adams Multilingual Recruitment is assisting a Dutch construction project company to recruit an Inside Sales Representative based in the Netherlands. The role focuses on building lasting customer relationships while handling inquiries about product availability, pricing, and delivery by phone and email.

You will process orders, prepare competitive quotations, and coordinate with purchasing and logistics to ensure timely delivery.

Qualifications

• Minimum 1 year of experience in an internal sales, sales support, or customer-facing role in a wholesale environment.
• Strong relationship-building instincts and service-oriented communication.
• Professional fluency in English, written and spoken, as this is the primary working language.

Responsibilities

• Act as day-to-day contact for a defined customer base, handling inquiries about product availability, pricing, and delivery by phone and email.
• Build and maintain relationships with customers through consistent, responsive communication.
• Resolve order issues and service queries to keep customer confidence high.

Skills

English fluency

Relationship building

Customer-facing

Organised

MS Office

ERP/CRM familiarity

Tools

ERP systems

CRM systems

Microsoft Office

Job description

Are you a service-minded sales professional with excellent English skills, looking for a role where you can build lasting customer relationships while keeping orders and quotations running smoothly? We are looking for an Inside Sales Representative on behalf of our client, a Dutch construction project company.

Key Responsibilities

Account & Customer Management

• Act as the day-to-day point of contact for a defined customer base, handling enquiries about product availability, pricing, and delivery by phone and email
• Build and maintain working relationships with customers through consistent, responsive communication
• Resolve order issues, complaints, and service queries in a way that keeps customer confidence and satisfaction high
• Adapt your communication style to a contractor-heavy customer base where urgency is the norm
• Prepare accurate, competitive quotations and follow up proactively to maximise conversion
• Identify opportunities to grow existing accounts, including through upselling and broadening the product mix
• Support the team's commercial objectives by contributing to account development and retention activity
• Promote new products and supplier initiatives where relevant

Order Processing & Coordination

• Process customer orders accurately and track them through to delivery, keeping customers updated at key points
• Coordinate internally with purchasing, warehouse, and logistics colleagues to ensure orders are fulfilled on time and to specification
• Manage returns, credits, and related administrative queries in line with company procedures

Commercial Administration

• Maintain accurate pricing and account data in company systems
• Assist with margin and profitability tracking in support of team objectives
• Ensure transactions and processes align with company policies

Internal Collaboration

• Work alongside external sales representatives to support customer growth plans
• Share market intelligence and customer feedback with the wider commercial team
• Contribute to team performance through day-to-day reliability and cross-functional cooperation

Qualifications & Skills

• Minimum 1 year of experience in an internal sales, sales support, or customer-facing commercial role in a wholesale environment
• Strong relationship-building instincts and a service-oriented approach to customer communication
• Professional fluency in English, written and spoken, as this is the primary working language for both internal and external communication
• Organised, detail-oriented, and comfortable managing competing priorities in a fast-moving setting
• Comfortable working with Microsoft Office and standard business software
• Background in wholesale electrical distribution, technical wholesale, industrial supply, or a related field is a big plus
• Familiarity with ERP and/or CRM systems is a plus

What We Offer

• €34,500-€ 37,800 gross per year, depending on experience (8% holiday allowance included)
• Employment conditions in line with the collective labour agreement
• 25 vacation days per year, plus the Christmas shutdown period and all standard Dutch public holidays
• Laptop and mobile phone provided
• Ongoing product and technical training
• Informal, international team with a low-hierarchy culture
• 1-year contract, 40 hours per week

Please note that we can only consider applicants who are currently based in the Netherlands and who will not require visa sponsorship now or in the future.