Dutch-Speaking Customer Care Specialist – Madrid (Relocation)

Cross Border Talents; Amersfoort; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Flight or train to Madrid

25 days accommodation on arrival

€1,000 with first salary

€500 with second salary

Gym access Madrid

Meal vouchers €40/month

Private health insurance after 6months

Team events

Job summary

Cross Border Talents is seeking a Dutch-speaking Customer Care Specialist to join our team in Madrid with a full relocation package. The role involves handling customer inquiries via phone, email, and chat in Dutch, providing accurate information, and ensuring high-quality support.

The position offers a permanent contract and a 35-hour work week with the possibility to increase to 40 hours. Relocation package includes flight/train, 25 days of accommodation on arrival, and salary progression,

Qualifications

• Fluent Dutch (spoken and written).
• Good command of English.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.
• Ability to work in a fast-paced environment.
• Flexibility to work rotating shifts.

Responsibilities

• Provide customer support via phone, email, and/or chat in Dutch.
• Assist customers with inquiries, issues, and product-related questions.
• Deliver accurate information and solutions in a timely manner.
• Maintain a professional and friendly tone in all interactions.
• Handle customer complaints and find effective resolutions.
• Collaborate with team members and other departments when needed.
• Ensure customer satisfaction and meet performance targets.

Skills

Dutch language

English language

Communication skills

Problem solving

Customer focus

Flexibility

Job description

Cross Border Talents is seeking a Dutch-speaking Customer Care Specialist to join our team in Madrid with a full relocation package. The role involves handling customer inquiries via phone, email, and chat in Dutch, providing accurate information, and ensuring high-quality support.

The position offers a permanent contract and a 35-hour work week with the possibility to increase to 40 hours. Relocation package includes flight/train, 25 days of accommodation on arrival, and salary progression,