Dutch-Speaking Customer Care Specialist - Madrid (Relocation)

Cross Border Talents; Almere; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Relocation package

Meal vouchers

Gym access

Team events

Health insurance (after 6 months)

Job summary

Cross Border Talents is seeking a Dutch-speaking Customer Care Specialist to join a diverse international team in Madrid. You will be the first point of contact for customers, delivering high-quality service and resolving issues with a friendly, professional approach.

The role requires fluent Dutch and good English, with a permanent contract and a 35-hour work week (4–5 days). Relocation assistance and benefits help you settle in Madrid quickly.

Qualifications

• Fluent Dutch (spoken and written).
• Good command of English.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.

Responsibilities

• Provide customer support via phone, email, and chat in Dutch.
• Assist customers with inquiries, issues, and product-related questions.
• Deliver accurate information and solutions in a timely manner.
• Maintain a professional and friendly tone in all interactions.
• Handle customer complaints and find effective resolutions.
• Collaborate with team members and other departments when needed.
• Ensure customer satisfaction and meet performance targets.

Skills

Dutch

English

Communication

Problem-solving

Customer service

Attention to detail

Flexibility

Job description

Cross Border Talents is seeking a Dutch-speaking Customer Care Specialist to join a diverse international team in Madrid. You will be the first point of contact for customers, delivering high-quality service and resolving issues with a friendly, professional approach.

The role requires fluent Dutch and good English, with a permanent contract and a 35-hour work week (4–5 days). Relocation assistance and benefits help you settle in Madrid quickly.