Dutch-Speaking After-Sales & Tech Support Pro

CB Talents SP; Amsterdam; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Monthly productivity bonus

Training bonus

Relocation support

Transportation allowance

Career growth paths

Job summary

Cross Border Talents is seeking Dutch-speaking Customer Experts to join our international support team in Greece (Athens, Thessaloniki, or remote within Greece). You will be the first point of contact for Dutch customers, handling after-sales inquiries and basic troubleshooting.

This full-time, 8-month contract offers a base salary of €1,300–€1,500 gross/month, plus a monthly productivity bonus, a training bonus and relocation support.

Qualifications

• Native or C1 level Dutch proficiency.
• English minimum B2 level (C1 for select teams) for internal tools, systems and training.
• Good PC knowledge; multitask across multiple software systems; minimum typing speed 25 WPM.
• Strong written and verbal communication; problem-solving ability; composure under pressure.
• Previous customer service experience is a plus, but not required with onboarding provided.

Responsibilities

• Assist Dutch-speaking customers via phone, chat, and email with empathy and solution-oriented service.
• Handle after-sales inquiries regarding order status, delivery, damaged items, exchanges, and invoices.
• Identify and troubleshoot issues related to products, devices, appliances, and digital services.
• Process refunds, claims, and complaints; coordinate repairs/service appointments; escalate complex cases when needed.
• Accurately document all customer interactions in CRM systems and maintain high quality standards.

Skills

Dutch language

English proficiency

Multitasking

Typing speed 25 WPM

Communication

Problem solving

Job description

Cross Border Talents is seeking Dutch-speaking Customer Experts to join our international support team in Greece (Athens, Thessaloniki, or remote within Greece). You will be the first point of contact for Dutch customers, handling after-sales inquiries and basic troubleshooting.

This full-time, 8-month contract offers a base salary of €1,300–€1,500 gross/month, plus a monthly productivity bonus, a training bonus and relocation support.