Dutch Market Customer Success & Partnerships Lead

Aurora Live; Amsterdam; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Base salary + commission

Starter bonus

Onboarding program

AL Academy

European career opportunities

Wellness perks

Job summary

Aurora Live in Amsterdam is seeking a customer success / account manager to be the primary contact for clients, guiding them to success and driving repeat business.

You’ll collaborate with the sales team, empower partners to maximize event participation, and manage relationships across Europe in a fast-paced, international environment. The role blends relationship management with sales-driven goals and requires strong communication in Dutch and English.

Qualifications

• Experience in a customer-facing role, ideally within sales, account management, customer success or a similar field.
• Proven track record of building and nurturing strong client relationships.
• Excellent communication and interpersonal skills, with a professional and engaging demeanor.
• Proficiency in Dutch and professional level English.
• Strong analytical and problem-solving abilities.
• Ability to work independently while also thriving in a collaborative environment.

Responsibilities

• Cultivate and manage strong, long-term relationships with clients.
• Deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience.
• Equip solution providers with the necessary knowledge and tools to optimize their participation in our invitation-only events, maximizing lead generation and relationship building opportunities.
• Collaborate closely with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities, contributing to increased customer lifetime value.
• Articulate the value proposition of our services, effectively communicating our unique event concept and its benefits to clients.
• Demonstrate excellent time management skills, prioritizing tasks and responsibilities to maintain a focus on both strategic goals and client needs.
• Possess a keen eye for detail, ensuring accuracy and efficiency in all customer interactions.

Skills

Dutch

English

Communication

Relationship building

Analytical thinking

Independent work

Customer-facing experience

Job description

Aurora Live in Amsterdam is seeking a customer success / account manager to be the primary contact for clients, guiding them to success and driving repeat business.

You’ll collaborate with the sales team, empower partners to maximize event participation, and manage relationships across Europe in a fast-paced, international environment. The role blends relationship management with sales-driven goals and requires strong communication in Dutch and English.