Dutch Customer Support Specialist

Cross Border Talents; Tilburg; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation package

Onsite work

Job summary

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for customers across inquiries, orders, accounts, products, and services. You will use phone, email, chat, and digital channels to understand needs and deliver effective solutions, guiding customers from initial contact to resolution.

The role emphasizes professionalism, accuracy, and proactive learning in the travel sector.

Qualifications

• Fluent Dutch (C1/C2) and English (B2) required.
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive mindset; eager to learn in Travel field.

Responsibilities

• Provide friendly, professional customer support via phone, email, chat, and digital channels.
• Assist customers with inquiries related to orders, accounts, products, and services.
• Understand customer needs and provide accurate, clear information.
• Handle questions and complaints while maintaining a positive, customer-focused approach.
• Record interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to resolve issues quickly and effectively.
• Identify recurring concerns and provide feedback to improve processes.

Skills

Dutch fluency

English fluency

Customer service

Analytical thinking

Proactive mindset

Job description

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for customers across inquiries, orders, accounts, products, and services. You will use phone, email, chat, and digital channels to understand needs and deliver effective solutions, guiding customers from initial contact to resolution.

The role emphasizes professionalism, accuracy, and proactive learning in the travel sector.