Dutch Customer Experience Specialist — Travel Support

Cross Border Talents; Amsterdam; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation package

Onsite work

Job summary

Cross Border Talents in Amsterdam is seeking a Customer Specialist to be the first point of contact, delivering professional, personalized support across inquiries, orders, accounts, products, services, and general requests. You will communicate via phone, email, chat, and other channels to understand needs and provide effective solutions.

You'll join an international team, stay up to date with company policies, and collaborate with internal teams to resolve issues quickly while maintaining a

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Provide friendly, professional customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Skills

Analytical skills

Creative thinking

Communication skills

Job description

Cross Border Talents in Amsterdam is seeking a Customer Specialist to be the first point of contact, delivering professional, personalized support across inquiries, orders, accounts, products, services, and general requests. You will communicate via phone, email, chat, and other channels to understand needs and provide effective solutions.

You'll join an international team, stay up to date with company policies, and collaborate with internal teams to resolve issues quickly while maintaining a