Dutch Customer Experience Agent, iGaming - Malta

Job Squad; Den Haag; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Relocation package

Healthcare

Quarterly team events

Weekly company events

Breakfast at the office

Lunch at the office

One-time home office setup bonus

Up to 40 days remote work

Annual Wellbeing Allowance

One-time Hybrid Allowance

Job summary

An established industry player is seeking a Customer Experience Agent to enhance player satisfaction in the iGaming sector. This role involves addressing player inquiries, managing accounts, and ensuring a seamless gaming experience. The ideal candidate will possess native-level Dutch and strong English communication skills, along with a passion for customer care and the iGaming industry. Join a dynamic team that values cultural diversity and offers a hybrid work environment, making it an exciting opportunity for those looking to grow in a vibrant industry while enjoying the perks of relocation and flexible work arrangements.

Qualifications

• Fluent in Dutch and English, with excellent communication and problem-solving skills.
• Experience in customer care and interest in iGaming preferred.

Responsibilities

• Handle player inquiries and ensure seamless gaming experiences.
• Assist with game rules, account management, and promotional offers.

Skills

Dutch (native level)

English (B2)

Customer care experience

Problem-solving skills

Communication skills

Education

Basic computer handling skills

Job description

Reference: COMA

Get a job in Malta and boost your CV. Experience cultural diversity and unlimited entertainment, including restaurants, nightclubs, festivals, beaches, and breathtaking nature in Malta. So, if you're ready to try something else than living in the Netherlands, we've got the job for you!

For this position, you must have an EU passport.

We Offer

• Relocation package (flight, pickup from airport and accommodation)
• Healthcare
• Fantastic quarterly team events and weekly company events
• Breakfast at the office on Mondays and Tuesdays.
• Lunch at the office on Wednesdays.
• A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
• On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere
• €250 Annual Wellbeing Allowance (Claimable after probation).
• €250 One-time Hybrid Allowance to help you set-up your home office.

The Job

As a Customer Experience Agent in iGaming, you're in charge of tasks related to player satisfaction. You contribute to creating a positive user experience by addressing concerns, managing accounts, and facilitating responsible gaming practices. Your role extends to proactively identifying opportunities to enhance customer satisfaction and loyalty.

Your responsibilities include:

• Handling player inquiries
• Ensuring seamless gaming experiences.
• Providing assistance on game rules, account management, and promotional offers.

Your Qualifications

You speak and write Dutch at a native level and you speak English (B2).

Experience with customer care is a plus and interest in the iGaming industry is an advantage.

You have a basic understanding and level of computer handling skills.

Excellent problem-solving skills.

Excellent communication and interpersonal relationship building skills, with the ability to express your thoughts clearly and concisely.

If you have any questions about the position, please feel free to send an email to [e-mail]. Our recruiters are ready to help!