Doorman

Hotelprofessionals - W Amsterdam; Amsterdam; On-site; EUR 24,000 - 34,000; Full time

Job summary

W Amsterdam is seeking a Welcome Ambassador to join the Bellman team. You will be the first point of contact for guests, helping with luggage and guiding them to the reception, ensuring a smooth and personalized arrival experience.

As a Bellman/Doorman, you will monitor the entrance area, assist with vehicles, and collaborate with the reception and bell teams to maintain exceptional service in a luxury setting.

Qualifications

• You are friendly, helpful, and service-oriented.
• You enjoy interacting with guests and creating a positive experience.
• Fluent English is required; other languages are a plus.

Responsibilities

• Welcome guests at the hotel entrance in a friendly and professional manner.
• Assist guests with their luggage upon arrival and guide them to the reception.
• Open doors and assist guests with entering and exiting vehicles.
• Monitor the entrance, driveway, and lobby for cleanliness, safety, and presentation.
• Coordinate traffic flow (taxis, private cars, valet) for smooth arrivals and departures.
• Stay alert to happenings at the entrance and report issues to the team.
• Work closely with the reception and bell team.

Skills

Friendly personality

Service orientation

Fluent English

Job description

Bellman - Welcome Ambassador

Driver license B is a must

Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.

W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting a Welcome Ambassador. As a Welcome Ambassador you will be working together with the concierges to create fab experiences for the guests and you will be the first point of contact.

As a Bellman, you ensure guests feel comfortable and well taken care of from the moment they arrive in their room until departure. You play an important role in delivering a smooth and personalized guest experience.

As a Doorman, you are the first point of contact at the hotel entrance. You ensure every guest receives a warm welcome and that the entrance area is safe, clean, and well-organized at all times.

What will you do?

• Welcome guests at the hotel entrance in a friendly and professional manner.
• Assist guests with their luggage upon arrival and guide them to the reception.
• Open doors and assist guests with entering and exiting vehicles.
• Monitor the entrance, driveway, and lobby, ensuring they are clean, safe, and presentable.
• Coordinate traffic flow (taxis, private cars, valet) to ensure smooth arrivals and departures.
• Stay alert and aware of everything happening at the entrance.
• Work closely with the reception and bell team.

What do we expect from you?

• You are friendly, helpful, and service-oriented.
• You enjoy interacting with guests and creating a positive experience.
• You are physically able to lift and move luggage
• You have attention to detail and work in an organized matter.
• You speak fluent English (additional languages are a plus)
• Experience in hospitality is an advantage.
• Must have a driver’s license.

Requirements:

• You are friendly, helpful, and service-oriented.
• You enjoy interacting with guests and creating a positive experience.
• You are physically able to lift and move luggage
• You have attention to detail and work in an organized matter.
• You speak fluent English (additional languages are a plus)
• Experience in hospitality is an advantage.
• Must have a driver’s license.
• Minimum of one-year experience in the same or similar role
• Fluency in English
• Dutch and any other language is appreciated
• Experience in the Luxury Segment is an advantage
• Work Permit for The Netherlands is required.
• Driver license B is a must

Uren: Fulltime

Dienstverband: fulltime

Type vacature: Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: fulltime