Director of Operations - Food & Beverage - The Hoxton, Amsterdam

VERA Security, Inc.; Amsterdam; Vor Ort; EUR 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Free night stay

Meal for two

Training & development

Volunteer days

Rewards programs

Diversity events

Team socials

OpenUp access

Swapfiets

Urban Sports Club

Employee discounts

Zusammenfassung

The Hoxton Amsterdam is seeking a Director of Operations for Food & Beverage. You will lead and develop a high-energy, multi-outlet team across bar, restaurant, lobby and event spaces, driving revenue and maintaining brand standards.

You will work closely with General Manager and Head of F&B to shape the product offer, optimize P&L and ensure exceptional guest experiences in a fast-paced, evolving hotel environment.

Qualifikationen

• 5+ years’ experience in a food and beverage management/director role, in a high-paced and commercial environment.
• Multi-outlet budgeting and forecasting experience; a clear understanding of the financial expectations of a successful restaurant and bar business.
• Comfortable operating at a senior leadership level — representing Operations in property-wide strategy, budgeting and forecasting discussions, and mentoring department heads.
• An ability to manage revenues and costs on a daily, weekly and monthly basis with a granular understanding of ongoing trends.

Aufgaben

• Lead, recruit, train and develop a dynamic team across multiple food and beverage outlets, including a events space, upholding brand standards from bar and restaurant to lobby and room service.
• Drive revenue through daily coaching of the teams on the floor and strategic management of commercial initiatives with the leadership team.
• Represent Operations in senior leadership discussions, contributing to wider property strategy, budgeting and forecasting beyond F&B.
• Champion a culture of accountability and continuous improvement, mentoring department heads and supporting succession planning across the operation.

Kenntnisse

Leadership

F&B management

Budgeting & forecasting

P&L understanding

Jobbeschreibung

Director of Operations - Food & Beverage - The Hoxton, Amsterdam

• Full-time
• Job Type: Temporary
• Job Schedule: Full-Time

We'relooking for a Director of Operations with high energy, personalcharmand natural leadership skills to join our team at The Hoxton, AmsterdamHerengracht.In this role, you will be the right hand of the General Manager, responsible for allF&Boperations,strategiesandcommercials throughout the hotel.

This is a demanding job, specifically for someone engaged with their careerprogression and focussed on future growth opportunities withing the company. The Hoxton, and Ennismore as a wider group, are growing fast with more than 130 international hotel openings in the pipeline the coming 5 years. Restaurant and bar operations are at the heart of what wedo andform the competitive edge of our differentiating lifestyle strategy.

More locally,these are exiting times to join The Hoxton, Amsterdam.We'reundergoing an hotel-wide refresh. From upgraded room types tofinishing a full refurbishment of our F&B outlets: Bar &Lobby, Restaurant and M&E spaces.You’llplay a key role in shaping the next chapter of our neighbourhood venues. You will be the driving force behind the evolution of our new product offer - taking ownership of its identity,creativityand development. Youwon’tbe doing that alone;you’lllead and recruit an engaged team to support you and work closely together with other departments in the hotel to ensurea great experienceto all our guests.

More about The Hoxton

Once the Mayor’s home, now our home, The Hoxton, Amsterdam sits pretty on theHerengrachtcanal. The hotel houses 111 rooms, The Apartment (our meetings & events concept)and our all-day restaurant & bar; Lotti’s. As a brand, The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch,we’venever just been about offering a bed for the night. We are keen to be more than that: providing a place where guests canhang outalongside the locals and submerse themselves in a neighbourhood with vibrant, welcoming public spaces.

More about us

Once the Mayor’s home, now our home, The Hoxton, Amsterdam sits pretty on theHerengrachtcanal. The hotel houses 111 rooms, The Apartment (our meetings & events concept)and our all-day restaurant & bar; Lotti’s.You’dbe joining in exciting times, as we are giving our meeting spaces and public areas a makeover – fresh & ready for commercial opportunities.

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch,we’venever just been about offering a bed for the night. We are keen to be more than that: providing a place where guests canhang outalongside the locals and submerse themselves in a neighbourhood with vibrant, welcoming public spaces.

Whatyou'lldo

Lead, recruit, train and develop a dynamic team across multiple food and beverage outlets, including a unique events space -upholding our brand standards fromthebar and restaurant to the lobby and room service.

Drive revenue through daily coaching of the teams on the floor, and strategic management of commercial initiatives with the leadership team. Your creativity will inspire the team to deliver beyond set expectations.

Both guest experience and team engagement will be at the heart of all you do. You will lead from the front and your presence in the business will be felt by the team and guests alike.

Have a firm grip on the P&L and take ownership over the costs of the business, always striving to find efficient solutions whilst keeping the quality high and the experience top-notch.

Partner closely with theGeneral Manager,Director of F&B, HeadChefand otherDepartmentHeads,so that front-of-house, back-of-houseand operations more broadly run smoothly together.

Coordinate regular menu developments, engaging internal and external stakeholders,to remain relevant and interestingto our target audiences,andtofosterfood quality&platingconsistency.

Guarantee compliance with cash handling, administrative and audit procedures, and upholdhigh standardsof hygiene and health & safety across all managed areas.

Know your product,systemsand processes inside out - running regular inspections of food and beverage preparation and presentation, and managing inventory,equipmentand par stock levels to support sales.

Coordinatemonthly inventory counts,analysebeverageratiosandoptimisetargetsaccordingly, keeping as close an eye on the numbers as on the floor.

Represent Operations in senior leadership discussions, contributing to wider property strategy,budgetingand forecasting beyond F&B alone.

Champion a culture of accountability and continuous improvement, mentoring department heads and supporting succession planning across the operation.

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Salaryaligned with Scale XIof the horeca CAO.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• It’s ok not to be ok, we offer access to OpenUp, a trusted platform for professional support and a network of mental health first aiders.
• Pedal like a local - Enjoy a Swapfiets membership with a discount: repairs and maintenance included.
• Stay active your way with a discounted Urban Sports Club membership, supporting your overall wellbeing and balance.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

Whatwe'relooking for

Individuals. Ifyou’relooking for a place where you can be yourself, this is it. Wedon’tevendouniforms.

A clear passion for hospitality. Whetherit’sa drink, a meal, ortrendsin the industry – you love the world of hospitality.

Optimism.You’reall about having a positive impact on the people you interact with.

You’renot precious. We leave our egos at the door and help get things done.

You’reup for doing things differently and trying everything at least once.

If we got stuck in a lift together,we’dhave a good timeand share a few laughs.

You want to be part of a team that works hard, supports eachotherand has fun together.

5+ years’ experience in a food and beverage management/director role, in a high-paced and commercial environment.

Multi-outlet budgeting and forecasting experience; a clear understanding of the financial expectations of a successful restaurant and bar business.

Comfortable operating at a senior leadership level — used to representingOperations in property-wide strategy,budgetingand forecasting discussions, andto mentoringdepartment heads.

An ability to managetherevenuesand costson a daily,weeklyand monthly basis.You’llbe expected to report results with a granular understanding of the ongoing trends of the business.

A track recordof leading large teams inrestaurants,kitchenand bars;you’rea natural at inspiring trust and bringing others along onthejourney.

Exceptional attention to detail in a fast-paced environment, juggling many things at once, always mindful of what makes or breaks the guest experience.

Previousexperience in managing aneventsspace would be a big plus.

Fantastic customer service is at the heart of your approach;you'reimaginative when it comes to creating experiences.