Digital Learning Administrator

Picnic; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Lunch and snacks

Health insurance discount & bike plan

Learning & development opportunities

25 holidays, travel support, pension

Job summary

Picnic Amsterdam is seeking a Digital Learning Administrator to maintain the Picnic Academy, ensure secure access for 20,000+ employees and 500+ leaders, and lead content updates across the Netherlands, Germany, and France.

You will collaborate with Ops, HR, IT, and Security to optimize learner experience, build analytics dashboards, and drive platform innovations while creating engaging digital content and enabling teams with practical LMS guidance.

Qualifications

• Bachelor’s or Master’s degree in a relevant field is preferred.
• Experience administering an LMS or HR platform (2–4 years).
• Strong technical acumen with system integrations and data analytics.

Responsibilities

• Maintain and optimize the learning platform for a scalable learner experience (70%).
• Manage user access and permissions with the LMS provider and Tech teams.
• Build a scalable content library with clear naming conventions across languages.
• Handle technical maintenance, security, and bug escalation for the LMS.
• Create Tableau dashboards to track completion rates and translate data into insights.
• Provide self-service enablement and practical training to the L&D team.
• Implement platform initiatives to improve learner experience and automate processes.
• Content updates: upload, test, and publish updated content and learning paths.

Skills

LMS administration

Data analytics

Tableau

Content management

System integrations

Cross-functional collaboration

English proficiency

Education

Bachelor’s or Master’s degree (HR/EdTech/Information Systems/Business Management)

Tools

Tableau

Job description

Digital Learning Administrator

People Amsterdam

In a nutshell

Are you passionate about Learning & Development and delivering smooth digital learning experiences at scale? Join our L&D team at Amsterdam HQ as our Digital Learning Administrator! At Picnic, we are revolutionizing the grocery industry with our innovative, app-only service. As the technical backbone of our digital learning infrastructure, you will ensure our 20,000+ operational employees and 500+ leaders have seamless, secure, and reliable access to the training they need. You’ll keep our LMS (the Picnic Academy) running like clockwork while creating engaging content and supporting platform innovation to optimize learner experience across all markets (the Netherlands, Germany, and France).

Tricks of the trade

• Maintains learning platform and innovates for optimal learner experience (70%)
• Access & permissions: Manage user access integrations (partnering with Tech teams) to guarantee smooth onboarding, role-based access, and automated content triggers
• Content architecture: Build and maintain a scalable content library with clear naming conventions and version control across languages to prevent content clutter.
• Technical maintenance & security: Resolve open tech support tickets, serve as primary point of contact for the LMS provider, and handle bug escalation processes.
• Operational analytics: Build and maintain (Tableau) dashboards to track completion rates, deliver periodic stakeholder reporting, and translate learning data into actionable business insights.
• Self-service & enablement: Empower the wider L&D team and operational stakeholders through practical training, toolkits, and hands‑on guidance to manage basic LMS operations.
• Platform innovation: Implement new platform initiatives to improve the learner experience and automate system processes to reduce manual labor.
• Updates & creates digital content (30%)
  • Content creation: Lead small projects for engaging digital content creation in close collaboration with operational colleagues.
  • Platform updates: Upload, test, and publish updated content, assets, and learning paths, ensuring a seamless learning experience.

We’re looking for

• Finished Bachelor’s or Master’s degree (preferably in HR, EdTech, Information Systems, or Business Management)
• 2–4 years of hands‑on experience managing and administering an LMS or HR platform
• Technical savvy: Strong grasp of system integrations, content access automations, and data analytics
• Experience with data visualization tools (preferably Tableau)
• Fluency in English; Dutch, German, and/or French is a strong plus
• Highly structured, detail‑oriented problem solver who loves streamlining platform workflows
• Strong connector who effectively collaborates with Operational colleagues, HR/Workday, IT, and Security teams

Picnic perks

• Fresh Lunch, coffee, and snacks Our offices are equipped with fully‑fledged coffee bars and a kitchen and chefs. They prepare delicious fresh and warm lunches every day so you can keep your energy up.
• Health insurance discount & bike plan We have a partnership with CZ (a health insurance provider). Picnic employees get a discount on CZ insurance packages between 5% and 15%. Furthermore, through our partnership with Lease a Bike, you can rent‑to‑own a new (e)bike at a discounted rate
• Learning & development You’ll get ample opportunity to work on yourself at Picnic. We offer personal development through Lepaya courses, Academy trainings, and more. Interested in improving your mental wellbeing? Through OpenUp you get free access to trained psychologists and many courses.
• All the rest At Picnic you get 25 holidays, we cover your travel expenses and offer a pension plan. And your phone and laptop are on us, as well.