Deskside Technician – End User Computing

Itproposal; Schiphol; On-site; EUR 38,000 - 52,000; Full time

Job summary

Itproposal in the Netherlands is seeking a Deskside Technician - End User Computing to provide onsite support for end-user devices across corporate locations. You will troubleshoot, repair, and perform preventative maintenance on desktops, laptops, and peripherals while meeting SLAs.

The role requires 3–5 years of EUC experience, knowledge of imaging tools (Ghost/MDT), USMT backup, and Windows 7/10 deployment in large enterprises; you will collaborate with customers and internal teams to resolve

Qualifications

• 3–5 years of related work experience
• Imaging tools Ghost/MDT
• USMT backup/recovery
• Windows 7/10 deployment in large enterprises
• Configuring hardware, network, access, and mobile computing
• Monitoring and maintaining Windows 7/10 systems
• Troubleshooting and problem resolution

Responsibilities

• Provide onsite EUC support and meet SLAs
• Resolve incidents and problems with EUC equipment
• Perform reactive troubleshooting to prevent future incidents
• Assist users with network access, LAN/WAN, and printers
• Provide repair/maintenance for desktops, laptops, and peripherals
• Configure and support mobile computing platforms
• Provide VIP support for equipment including displays and docking stations
• Document and report customer calls using problem management systems
• Communicate technical information to technical and non-technical users
• Deskside support as required

Skills

Imaging tools (Ghost, MDT)

USMT backup & recovery

Windows 7/10 deployment & migration

Hardware configuration

Network connectivity configuration

Mobile computing configuration

End-user support & incident resolution

Printer/Scanner network connectivity

Tools

Ghost

MDT

USMT

Job description

Deskside Technician - End User Computing

*JOB DESCRIPTION

The position of Deskside Technician - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.

The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.

Essential duties for the position include, but are not limited to the following:

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Provide software break/fix services and replacement of non-warranty assets for end users
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
• Provide warranty and break/fix support for networked printers and scanners
• Configure and support end users on mobile computing platforms
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
• Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
• Utilize problem management database and systems to track and report on customer calls and requests.
• Communicate technical information to technical and non-technical team and customers.
• Deskside support services as required.

*JOB REQUIREMENTS/QUALIFICATIONS

Experience:

• Requires 3 to 5 years of related work experience
• Sound knowledge of imaging tools (Ghost, MDT)
• Sound knowledge of data backup and recovery tools (USMT)
• Installing, upgrading, and migrating to Windows 7/10
• Deploying Windows 7/10 in large enterprises
• Configuring hardware and applications
• Configuring network connectivity
• Configuring access to resources
• Configuring mobile computing
• Monitoring and maintaining systems that run Windows 7/10
• Configuring backup and recovery options

Job Type: Full-time

Schedule:

• 8 hour shift

Experience:

• EUC: 3 to 5 years (Preferred)
• Windows: 3 to 5 years (Preferred)

Work Location: In person