Day/Night Receptionist - Full-time - NH Arnhem Rijnhotel

Hesperia group; Arnhem; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Training program

Year-end bonus

Employee hotel rates

Discounts in F&B outlets

Job summary

NH Arnhem Rijnhotel in Arnhem, NL is seeking a Front Office team member to welcome guests and ensure smooth check-ins and checkouts. You will work in a dynamic international environment and be part of a well-known hospitality brand.

The role emphasizes greeting guests with a smile, handling morning, afternoon and night shifts, and coordinating with other departments. Training opportunities, competitive salary for Horeca employees, and employee rates are offered.

Qualifications

• Guest service mindset and willingness to go the extra mile
• Ability to stay calm and organized during busy periods
• Strong English language skills

Responsibilities

• Provide attentive guest service from early morning to arrival and checkout
• Check today's arrivals and communicate details to Desk Manager
• Handle emails and calls during peak hours and the morning rush
• Prepare handover for the evening shift and count cash at the end of the day

Skills

Guest service

English proficiency

Multitasking

Flexible shifts

Communication skills

Education

Hospitality education

Tools

PMS software

Job description

Date: Aug 18, 2026

Location: Arnhem, NL The Netherlands

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

Do you have a passion for hospitality and enjoy making guests feel welcome? As part of our Front Office team, you will play a key role in creating unforgettable guest experiences while working in a dynamic international environment.

NH Arnhem Rijnhotel will reopen this November following a complete renovation. Join us in this exciting new beginning and help shape the guest experience in a beautifully renewed hotel from day one.

Your Benefits at NH Hotels

• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 5.

Your Role at a Glance

06:45You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points.
07:00You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out.
08:00You have checked today's arrivals and communicated special details to the Desk Manager and other departments.
10:00Between phone calls, you handle incoming emails and work your way through the 'morning rush'.
12:00Enjoy your lunch with colleagues from other departments.
13:00You check whether there are still guests who need to check out and continue with your checklist until it is finished.
14:00You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done.
14:45The evening shift has arrived, and you attend the handover.
15:00Time to go home!

What Makes You a Great Fit

• Helping guests puts a big smile on your face. The 'always a pleasure' mentality is second nature for you, and you are happy go the extra mile for our guests;
• You know how to prioritize and keep your cool during busy moments;
• You are a 'Natural Host'. Experience and a relevant education are useful, but is not the most important for us;
• You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your life never seems dull;
• You are interested in computers and enjoy learning new systems.
• You have a good understanding of the English language;

Are you looking for a new challenge?

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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