Day/Night Receptionist - Full-time - NH Arnhem Rijnhotel

Minor Hotels Europe & Americas; Arnhem; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Free online & offline training

End of year bonus (up to 100% of gross

Employee rates starting from €36 in NH

30% discount in F&B outlets

Team building events & holiday parties

Grow within the company worldwide

Salary based on Horeca CLA scale 5

Job summary

NH Arnhem Rijnhotel, part of NH Hotels & Resorts, is reopening after a full renovation. As a Front Office team member you will welcome guests, manage arrivals and communications, and provide a warm, efficient service that reflects our brand.

This role involves alternating shifts (morning, evening, night), handling calls and emails, and coordinating with the Desk Manager. A genuine guest focus, basic computer literacy, and good English are essential.

Qualifications

• Guest service mindset and willingness to go the extra mile.
• Ability to prioritize and stay cool during busy moments.
• Natural host with customer-facing experience welcome.
• Flexible with alternating shifts (morning, evening, night).
• Interest in computers and learning new systems.
• Good command of English.

Responsibilities

• Perform check-in and check-out procedures with a smile.
• Handle phone calls and emails during the morning rush.
• Communicate arrivals and special details to the Desk Manager and other departments.
• Prepare handovers and count cash at the end of the shift.
• Collaborate with other departments to ensure guest satisfaction.

Skills

Guest service mindset

Natural host

English proficiency

Tech-savvy

Prioritization

Education

Relevant education

Job description

Requisition ID7258-Posted -Front Office-The Netherlands

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

Do you have a passion for hospitality and enjoy making guests feel welcome? As part of our Front Office team, you will play a key role in creating unforgettable guest experiences while working in a dynamic international environment.

NH Arnhem Rijnhotelwill reopen this November following a complete renovation. Join us in this exciting new beginning and help shape the guest experience in a beautifully renewed hotel from day one.

Your Benefits at NH Hotels

• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 5.

Your Role at a Glance

06:45You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points.
07:00You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out.
08:00You have checked today's arrivals and communicated special details to the Desk Manager and other departments.
10:00Between phone calls, you handle incoming emails and work your way through the 'morning rush'.
12:00Enjoy your lunch with colleagues from other departments.
13:00You check whether there are still guests who need to check out and continue with your checklist until it is finished.
14:00You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done.
14:45The evening shift has arrived, and you attend the handover.
15:00Time to go home!

What Makes You a Great Fit

• Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
• You know how to prioritize and keep your cool during busy moments;
• You are a ‘Natural Host’. Experience and a relevant education are useful, but is not the most important for us;
• You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your life never seems dull;
• You are interested in computers and enjoy learning new systems.
• You have a good understanding of the English language;

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.