Deputy Store Manager

Bulgari; Amsterdam; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Additional pension plan

Health insurance coverage

Employee discounts

Training and development opportunities

Job summary

A luxury brand in Amsterdam is seeking a Deputy Store Manager to assist the Store Manager in driving sales and enhancing client engagement. The ideal candidate will have several years of sales experience, strong leadership skills, and be fluent in both German and English. Responsibilities include team management, monitoring sales KPIs, and fostering client relationships. This is a full-time position with additional benefits including health insurance and employee discounts.

Qualifications

• Several years of experience in a sales role involving team management.
• Managerial and coaching experience.
• Fluent in German and English, with CRM techniques knowledge.
• Very strong commercial background and client focus.
• Fluent in German and English.
• CRM techniques and tools such as Beanstore and SAP.

Responsibilities

• Assist the Store Manager in shaping business strategy and goals.
• Lead daily team operations and drive sales performance.
• Ensure a client-centric culture among sales teams.
• Raise client engagement and grow the client portfolio with CRM KPIs.
• Monitor store KPIs and drive sales targets and initiatives.
• Ensure compliance with company norms and store procedures.

Skills

Team management

Sales skills

Leadership

Client engagement

Fluent in German and English

Tools

CRM techniques

SAP

Job description

Position

For one of our boutiques in Amsterdam, we are currently looking for a Deputy Store Manager (f/m/d)

Full time

MISSION

The Deputy Store Manager plays a crucial role in assisting the Store Manager in shaping business strategy, vision, and goals to meet commercial targets and enhance the brand’s reputation and image. This role involves leading the team daily, driving sales and profitability, client satisfaction and relation, maintaining an organized store incl. operations, fostering team cohesion, and promoting the brand's culture and values.

Verantwortungsbereiche

Management

• Lead by example in both operations and client interactions.
• Stay active on the sales floor, providing real-time coaching and feedback to improve the Bvlgari selling experience, ensuring client centricity, an omnichannel approach, memorable experiences, and strong business performance.
• Act as people manager by proactively planning one-to-one meetings to offer feedback, developing action plans, and setting personal targets, to support the performance management.
• Overcomes team complaints, objections and requests (products) in a confident and positive way.

Client Engagement

• Ensure a client-centric culture among sales teams.
• Establish and develop relationship with existing clients and engage new customers.
• Partner with the Store Manager to elevate the client portfolio by boosting team performance on CRM and clienteling KPIs and driving clienteling initiatives.
• Deliver excellence in client interactions and come up with innovative solutions to enhance the client experience.

Sales Development

• Monitor retail dashboards and ensure regular follow-up of sales and retail KPIs at both individual and store levels.
• Implement action plans through morning briefs, coaching, reward programs, and other initiatives.
• Produce reports on store performance, including insights on qualitative elements.
• Drive own sales target and engage in proactive sales activities.
• Acquire and maintain market and competitive knowledge.

Operations

• Guarantee the correct application of company norms and procedures, including people and product safety.
• Supervise day-to-day store processes and maintain the high standard of procedures.
• Organize and implement store rotations, shifts and holidays.
• Lead and organize inventories and maintain perfect retail standards.

Profil

Qualifications / Professional Capabilities

• Several years of experience in a sales role involving team management and coordination
• Managerial and coaching experience
• Selling skills and store procedures knowledge
• Very strong commercial background and focus
• Fluent in German and English
• CRM techniques and tools (Beanstore, SAP, etc.) combined with analytical skills

Personal Competencies

• Leadership & Entrepreneurial spirit
• Deliver excellence
• Planning & Organization & Innovation
• Conversation Capability / Negotiating Skills

Zusätzliche Informationen

Why BVLGARI Keeps You Smiling

• Additional pension plan
• Corporate Benefits including voucher codes.
• Health insurance coverage with ONVZ.
• Coverage for One Fit sports club membership.
• Performance-related remuneration system.
• Employee discounts and access to staff online boutiques.
• Exciting tasks within a globally renowned luxury brand.
• Training and development opportunities within LVMH.
• Central location with excellent transportation connections.

We eagerly await your application, highlighting your ability to cultivate and maintain relationships with high jewelry clientele. Join us at BVLGARI, where elegance knows no bounds.