Day/Night Receptionist - Full-time - NH Schiller/Caransa

Hesperia group; Amsterdam; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Training program

Year-end bonus

Employee rates

Discounts in F&B outlets

Job summary

NH Hotels & Resorts in Amsterdam, NL, seeks a Front Office team member to welcome international guests from check-in to check-out, delivering warm, efficient service in a fast-paced hotel environment. You will work in a dynamic team with early morning to evening shifts and access to brand training.

You will coordinate with reception, housekeeping and other departments, handle guest requests and reservations, assist with upselling, and uphold brand standards to ensure a seamless, memorable stay

Responsibilities

• Check-in to check-out for international guests.
• Coordinate with reception, housekeeping and other departments to ensure smooth operations.
• Handle guest requests and reservations, assist with upselling where appropriate.
• Uphold brand standards and contribute to a memorable guest experience.

Job description

Location: Amsterdam, NL The Netherlands

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

As part of the front office team, you will be the first point of contact for our international guests from check-in to check-out.

Your Benefits at NH Hotels

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 5.

Your Role at a Glance

06:45You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points.
07:00You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out.
08:00You have checked today's arrivals and communicated special details to the Desk Manager and other departments.
10:00Between phone calls, you handle incoming emails and work your way through the 'morning rush'.
12:00Enjoy your lunch with colleagues from other departments.
13:00You check whether there are still guests who need to check out and continue with your checklist until it is finished.
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