Day/Night Receptionist | Fulltime | NH Amsterdam Noord

Hotelprofessionals; Amsterdam; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Free parking

End-of-year bonus

Refer-a-friend bonus €500

Employee hotel rates from €36

F&B discounts 30%

Friends & Family discount 25%

Team building events

Worldwide growth opportunities

Job summary

NH Hotel Amsterdam Noord is seeking a friendly receptionist to welcome guests, handle check-ins and check-outs, and coordinate with other departments to ensure a smooth stay.

You'll work across morning, evening and night shifts, enjoy on-site parking, and participate in ongoing training and team events as part of Minor Hotels Europe & Americas.

Our team values hospitality, provides staff discounts, and opportunities to grow within our company worldwide.

Qualifications

• Customer service experience is valuable.
• Able to work flexible shifts including evenings and nights.
• Strong communication and teamwork skills.

Responsibilities

• Greet guests with a warm, attentive service.
• Manage check-ins/check-outs and cash register.
• Coordinate with desk, phone, and email inquiries.
• Prepare handovers for shifts and ensure tasks are completed.

Skills

Guest relations

Multitasking

Team player

Communication skills

Job description

NH Hotel Amsterdam Noord is centrally located in the trendy Noord district and easy to reach with public transportation.

We value the talents of our staff therefore, we offer you a platform to showcase and develop these talents. The many regular and returning faces at our hotel is what makes employees feel at home, which is very important to us!

What makes our hotel unique? Our employees can park for free on-site.

"Every employee is equally important." – Chastity, Front Office Supervisor

What's in it for you?

• Free online & offline training organized by our own University.
• Salary based on your experiences starting from Horeca CLA scale 5.
• The opportunity to grow within our company worldwide.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.

Example; This timeline shows how a general morning shift as a day/night receptionist in our hotel looks like.

• 05:45 You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points.
• 06:00 You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out.
• 07:00 You have checked today's arrivals and communicated special details to the Desk Manager and other departments
• 09:00 Between phone calls, you handle incoming emails and work your way through the 'morning rush
• 11:00 Enjoy your lunch with colleagues from other departments.
• 12:00 You check whether there are still guests who need to check out and continue with your checklist until it is finished.
• 13:00 You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done.
• 13:45 The evening shift has arrived, and you attend the handover.
• 14:00 Time to go home!

Obviously, in reality a diverse job like this with lots of customer contact; no day is the same.

Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.

What's in it for us?

• Helping guests puts a big smile on your face. The 'always a pleasure' mentality is second nature for you. You will always go the extra mile to make our guests happy.
• You know how to prioritize and keep your cool during busy moments.
• You are a 'Natural Host'. Experience and a relevant education are useful, but is not the most important for us.
• You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your work life never seems dull.
• You are interested in computers and enjoy learning new systems.