Night Receptionist - Part-time - NH Eindhoven Conference Centre Koningshof

Hesperia group; Eindhoven; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Training program

Year-end bonus up to 100%

Employee rates from €36 worldwide

30% F&B discounts

Friends & Family discounts

Team building events

Career growth within the group

Salary based on Horeca CLA scale 5

Job summary

NH Hotels & Resorts is seeking a Night Front Office Host in Eindhoven. You will work the night shift, greeting guests, handling late check-ins, and performing security rounds with a friendly, service-minded approach.

Proven guest-service mindset, fluency in Dutch, and the ability to stay calm during busy periods are essential. Opportunities for growth within the NH Hotels network are available.

Qualifications

• Good command of the Dutch language.
• Helping guests puts a big smile on your face and you go the extra mile.
• You know how to prioritize and stay calm during busy moments.
• Natural Host mentality with flexible attitude is valued.
• Interest in computers and learning new systems is a plus.

Responsibilities

• Greet and assist guests during the night shift.
• Handle check-ins/check-outs and cash handling according to procedures.
• Maintain security rounds and respond to guest needs with a friendly attitude.
• Coordinate with team for seamless service from arrival to departure.
• Prepare handover for the morning shift and secure the cash register.

Skills

Dutch language

Guest service

Night shift

Calm under pressure

Education

Hospitality education

Tools

Computer systems

Job description

Location

Eindhoven, NL The Netherlands

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

As part of our Front Office team, you will help create memorable moments for our guests, delivering personalized service and ensuring a seamless experience from arrival to departure.

Your Benefits at NH Hotels

• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 5.

Your Role at a Glance

22:45 You arrive, in uniform, with a cup of coffee in the back office, your colleague from the evening shift does the handover, you note the action points.

23:00 You start with your checklist and are ready to provide a service with a heartfelt smile for the last guest to arrive.

00:00 You do the first security round through the hotel.

00:30 Between phone calls, you handle incoming emails and work your way through the first part of the checklist.

02:30 All F ood & B everage outlets are closed no w, and you can start the preparations for the closing of the day.

03:30 After the End of Day closing you take a moment to have a meal followed by another security round.

05:00 A few guests are entering the lobby after a night out. You request them kindly but forcing not to wake other guest whilst going to their room.

06:00 You prepare the handover for the morning shift, start counting the cash register, and make sure all tasks are done.

06:45 The morning shift has arrived, and you attend the handover.

07:00 Time to go home !

What Makes You a Great Fit

• You have a good command of the Dutch language;
• Helping guests puts a big smile on your face. The 'always a pleasure' mentality is second nature for you, and you are happy go the extra mile for our guests;
• You know how to prioritize and keep your cool during busy moments;
• You are a 'Natural Host'. Experience and a relevant education are useful, but is not the most important for us;
• You like to work during the night and you have a great sense of responsibility;
• You are interested in computers and enjoy learning new systems.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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