Day/Night Front Desk Host – Warm Guest Care

Hesperia group; Amsterdam; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Training program

Year-end bonus

Employee rates

Discounts & family

Team events

Career growth

Job summary

NH Hotels & Resorts in Amsterdam seeks a Front Office Team Member to be the first point of contact for international guests from check-in to check-out, delivering warm, efficient service. You will work with alternating shifts (morning, evening, night), manage arrivals, checkouts, emails, and cash-handovers, coordinating with the Desk Manager and other departments.

Training and international career opportunities are offered.

Qualifications

• Customer service mindset with a friendly, helpful attitude.
• Ability to stay calm and prioritise during busy moments.
• Natural host mindset with flexible shifts and guest focus.
• Interest in computers and learning new hotel systems.

Responsibilities

• Greet and assist guests during check-in and check-out with a smile.
• Check arrivals and communicate details to the Desk Manager and departments.
• Answer phone calls and manage emails during the morning rush.
• Prepare handovers and ensure cash handling is completed.
• Support evening shift handover and end-of-day tasks.

Skills

Guest service mindset

Multi-tasking under pressure

Computers & learning systems

Job description

NH Hotels & Resorts in Amsterdam seeks a Front Office Team Member to be the first point of contact for international guests from check-in to check-out, delivering warm, efficient service. You will work with alternating shifts (morning, evening, night), manage arrivals, checkouts, emails, and cash-handovers, coordinating with the Desk Manager and other departments.

Training and international career opportunities are offered.