Data Governance & Customer Insights Analyst

NN; Den Haag; Hybrid; EUR 48,000 - 64,000; Full time

Benefits offered by this job

13th month

Holiday allowance

27 vacation days

BeFrank pension

Training opportunities

NS Business Card 2nd class

Home office allowance

Internet use allowance

Travel kilometer reimbursement

Job summary

NN invites a Business Data Analyst to join the Customer & Digital Data Office, focusing on turning customer data into business value across Business Units. You will shape data governance and drive a data-driven decision culture in a large, cross‑functional organisation.

Collect, interpret and act on data bottlenecks; promote continuous improvement; develop data models and a business glossary; advise stakeholders as a subject matter expert; ensure data policies and data standards alignment;

Qualifications

• Relevant academic degree in Data Science, Data Management, Business Analytics or related field.
• At least 5 years of experience in data governance, data quality, data management or data analysis in a large complex organization.
• Knowledge of data governance frameworks and DAMA-DMBOK.
• Familiarity with data domains and standards/legislations in the insurance/financial industry.
• Excellent Dutch and English communication skills.
• Experience in larger organizations.
• Skilled in leading workshops and meetings.

Responsibilities

• Collect, interpret and analyze information regarding bottlenecks and developments in data processes, tools and systems, chains and channels.
• Promote change management and continuous improvement throughout the organization.
• Initiate and implement changes, automation and improvements for continuous data quality improvement, optimization and alignment of data management processes, tools and systems across data domains, business units and multiple agile teams.
• Create logical Data models and create the business glossary and data directory.
• Provide (un)requested advice and insights to and support internal stakeholders and managers as a subject matter expert with regard to data management topics.
• Create, align and monitor (new) customer data policies and standards.
• Analyse business and data impact on relevant data related legislations like GDPR, DORA, etc.
• Keep up to date with relevant developments in data management and ensure the development (including relevant legal knowledge) and exchange of knowledge among professionals within the department.

Skills

Data governance

Data quality

Data management

Data analysis

Stakeholder communication

Workshop leadership

Education

Degree in Data Science, Data Management, Business Analytics, or related field

Job description

NN invites a Business Data Analyst to join the Customer & Digital Data Office, focusing on turning customer data into business value across Business Units. You will shape data governance and drive a data-driven decision culture in a large, cross‑functional organisation.

Collect, interpret and act on data bottlenecks; promote continuous improvement; develop data models and a business glossary; advise stakeholders as a subject matter expert; ensure data policies and data standards alignment;