Hybrid Senior Data Governance & Customer Insights Analyst

NN Group; Den Haag; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

13th month and holiday allowance

27 vacation days

BeFrank pension

Training opportunities

NS Business Card 2nd class

Home office allowance

Internet allowance

Hybrid working

Job summary

Nationale-Nederlanden (NN Group) seeks a Business Data Analyst – Data Office Customer & Digital to elevate customer data value across NN's Business Units and enhance customer engagement throughout the lifecycle.

You will translate data insights into actions, drive data governance, and collaborate with agile teams to improve data quality and compliance; a focus on GDPR/DORA and data policy standards.

Qualifications

• A relevant academic degree, with a focus on Data Science, Data Management, Business Analytics, or a related field.
• At least 5 years of experience in data governance, data quality, data management, or data analysis in a large and complex organization.
• Knowledge of data governance frameworks, methodologies and best practices, such as DAMA-DMBOK.
• Familiarity with data domains and data standards and legislation in the insurance and/or financial industry.
• Excellent communication skills in Dutch and English, both written and verbal.
• Preferably experience in larger organizations.
• Skilled in leading workshops and meetings, guiding discussions and co-creation.

Responsibilities

• Collect, interpret and analyze information regarding bottlenecks and developments in data processes, tools and systems, chains and channels
• Promote change management and continuous improvement throughout the organization
• Initiate and implement changes, automation and improvements for continuous data quality improvement, optimization and alignment of data management processes, tools and systems across data domains, business units and multiple agile teams
• Create logical data models and create the business glossary and data directory
• Provide requested and unrequested advice, insights and support to internal stakeholders and managers as a subject matter expert with regard to data management topics
• Create, align and monitor new customer data policies and standards
• Analyse business and data impact on relevant data-related legislation like GDPR, DORA, etc.
• Keep up to date with relevant developments in data management and ensure the development, including relevant legal knowledge, and exchange of knowledge among professionals within the department

Skills

Data governance

Data management

Analytical thinking

Stakeholder communication

Workshop facilitation

Education

Degree in Data Science / Data Management / Business Analytics

Job description

Nationale-Nederlanden (NN Group) seeks a Business Data Analyst – Data Office Customer & Digital to elevate customer data value across NN's Business Units and enhance customer engagement throughout the lifecycle.

You will translate data insights into actions, drive data governance, and collaborate with agile teams to improve data quality and compliance; a focus on GDPR/DORA and data policy standards.