Data Center IT Technician — Incident Response & Site Support

ThunderSoft; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Job summary

ThunderSoft is looking for a candidate in Amsterdam with expertise in incident response and monitoring systems. The ideal candidate will have a full-time associate degree in computer-related disciplines and basic knowledge of data center management. Key responsibilities include responding to incidents, executing work orders as per SLA, and providing on-site support. Proficiency in Microsoft Office and familiarity with IDC equipment are essential for this role.

Qualifications

• Respond to incidents and execute work orders in accordance with service SLA requirements.
• Familiar with IDC environment and monitoring systems; handle emergency incidents swiftly.
• Proficient in the ticketing system and adhere to SOP workflows.

Responsibilities

• Execute site surveys, on-site support, and issue reporting as required.

Skills

Incident response

Monitoring systems knowledge

Proficiency in ticketing system

Data center management

Microsoft Office proficiency

Education

Full-time associate degree or equivalent

Computer-related disciplines

Job description

ThunderSoft is looking for a candidate in Amsterdam with expertise in incident response and monitoring systems. The ideal candidate will have a full-time associate degree in computer-related disciplines and basic knowledge of data center management. Key responsibilities include responding to incidents, executing work orders as per SLA, and providing on-site support. Proficiency in Microsoft Office and familiarity with IDC equipment are essential for this role.