CX Platform Lead - Remote, Automation & AI Ops

Remote

Netherlands

On-site

EUR 37,000 - 83,000

Full time

14 days+

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Benefits offered by this job

Work from anywhere

Flexible paid time off

Async work culture

16 weeks parental leave

Budget for co-working spaces, learning

Mental health support

Stock options

Home office budget & IT equipment

Job summary

Remote is hiring for a CX Platform Operations role that focuses on maintaining and improving our CX tooling stack, including Zendesk and Vitally. You will own automation, integration, and reliability across the CX platform while collaborating with product, engineering, and operations teams globally.

The role emphasizes hands-on configuration, AI-enabled workflows, and clear documentation to empower support and customer success teams at scale.

Qualifications

Experience with Zendesk in a production support environment.
Platform operations experience in CX or customer success.
Strong ownership and autonomy with ability to deliver with minimal oversight.
End-to-end delivery from scoping to go-live.
Documentation as part of daily work.
Automation experience in CX using low-code tools (Zapier, platform-native automations, or similar).
Experience with AI-enabled workflows in support and success operations.
Comfort with APIs and integration patterns; collaborate with engineering.

Responsibilities

Platform administration and reliability: Administer Zendesk, Vitally, and related CX tools; own intake and delivery for platform requests; maintain documentation.