MedTech Customer Operations Specialist

Xeltis; Eindhoven; On-site; EUR 42,000 - 65,000; Full time

Job summary

Xeltis is seeking a Customer Service Specialist in the Netherlands to support the commercial launch of vascular implants. You will own daily customer relationships, answer questions on products, orders, pricing, and delivery, and ensure accurate, timely service within a regulated medtech environment.

You will run end-to-end orders in ERP, coordinate shipments, handle complaints, returns and credits, and work closely with Sales, Quality, Regulatory, Supply Chain and Finance to keep things moving

Qualifications

• 2–5 years in customer service, order management or customer operations.
• Fluent English; additional European languages are a plus.
• Experience with ERP systems and handling export paperwork.

Responsibilities

• Own customer relationships and provide timely answers on products, orders, pricing, availability and delivery.
• Process orders end-to-end in ERP: entry, fulfilment, invoicing, revenue booking, and documentation.
• Coordinate shipments and backorders with logistics and Supply Chain; prepare export paperwork for international deliveries.
• Handle product complaints as front-line intake and escalate to Quality with defined timelines.
• Manage returns, replacements and credits from first contact to closure.
• Collaborate with Sales, Quality, Regulatory, Supply Chain and Finance.

Skills

Customer service

English fluency

Attention to detail

Time management

German language

Spanish language

Dutch language

Experience with medical devices

Tools

ERP system

Job description

Xeltis is seeking a Customer Service Specialist in the Netherlands to support the commercial launch of vascular implants. You will own daily customer relationships, answer questions on products, orders, pricing, and delivery, and ensure accurate, timely service within a regulated medtech environment.

You will run end-to-end orders in ERP, coordinate shipments, handle complaints, returns and credits, and work closely with Sales, Quality, Regulatory, Supply Chain and Finance to keep things moving