Account Coordinator | German

Undutchables; Amsterdam; On-site; EUR 30,000 - 42,000; Full time

Job summary

Undutchables is seeking a German-speaking Account Coordinator to join the DACH team within the Customer Service Department in Amsterdam. You will manage daily inquiries, orders and invoicing, and support sample and trial activity.

You will coordinate with Sales, Technical Service, Production and Transport Planning to ensure timely deliveries and solutions for customer questions while maintaining high service standards.

Qualifications

• Fluent German language required.
• Experience in customer service and order processing.
• Ability to collaborate with multiple internal teams.

Responsibilities

• Answer daily customer inquiries, process orders and invoices, manage samples and trial orders.
• Follow up on lead-time and pricing quotations, trials and sample deliveries.
• Provide internal sales support and coordinate with other departments.
• Handle requests for call-offs to ensure delivery and stock maintenance.
• Assist in payment follow-ups and customer accounts.
• Collaborate with Sales, Technical Service, Production and Transport Planning to resolve issues.

Skills

German language

Customer service

Sales support

Tools

MS Office

CRM software

Job description

Our client is looking for a fulltime Account Coordinator German speaking. You will work with DACH team in the Customer Service Department. You are part of the European Sales office and will work in Amsterdam.
Responsibilities:

• Managing daily customer enquiries, order processing & invoicing, sample and trial orders
• Following up on lead-time quotations, pricing quotations trials & sample deliveries
• Providing internal sales support
• Handling requests for call-offs in order to enable delivery, stock level maintenance and timely ordering of new stock
• Contributing to the analysis and chasing of customer payments
• You will work closely with other departments (Sales, Technical Service, Production, Transport Planning) to formulate potential solutions to customer questions

The ideal candidate always puts the customer first and maintains excellent service standards even in difficult situations. They appreciate your input and creativity when it comes to problem solving.