Logistics Specialist

Eltek; Hoofddorp; On-site; EUR 42,000 - 56,000; Full time

Job summary

Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow." This role sits in the Sales Support team, handling order processing and logistics inquiries.

You will manage customer orders in SAP, coordinate with internal departments, maintain customer master data, monitor order status, and provide sales and operational support to

Qualifications

• 3–5 years of experience in Sales Support, Customer Service or Order Management in an international environment.
• Experience with ERP systems, preferably SAP, including order registration and processing.
• Fluent in English; another European language is an advantage.

Responsibilities

• Serve as the primary point of contact for customers regarding order processing and logistics-related inquiries.
• Receive customer orders via email, phone, or other communication channels.
• Register, validate, and process customer orders accurately in SAP.
• Handle customer calls and inquiries, maintaining clear records of all communications and follow-up actions.
• Provide sales and operational support to customers and internal stakeholders throughout the order fulfillment process.
• Coordinate with internal departments to resolve customer requests and ensure timely issue resolution.
• Maintain accurate customer master data, documentation, and records within the ERP system.
• Monitor order status and proactively communicate updates to customers to ensure a high level of customer satisfaction.
• Support continuous improvement of sales support and order management processes.

Skills

Customer service mindset

Communication skills

Interpersonal skills

Education

MBO or equivalent

Tools

SAP

Job description

Company Description

Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow." For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving solutions.

Job Description

Responsibilities:

• Serve as the primary point of contact for customers regarding order processing and logistics-related inquiries.
• Receive customer orders via email, phone, or other communication channels.
• Register, validate, and process customer orders accurately in SAP.
• Handle customer calls and inquiries, maintaining clear records of all communications and follow-up actions.
• Provide sales and operational support to customers and internal stakeholders throughout the order fulfillment process.
• Coordinate with internal departments to resolve customer requests and ensure timely issue resolution.
• Maintain accurate customer master data, documentation, and records within the ERP system.
• Monitor order status and proactively communicate updates to customers to ensure a high level of customer satisfaction.
• Support continuous improvement of sales support and order management processes.

Qualifications

• Intermediate Vocational Education (MBO) or equivalent.
• 3–5 years of experience in Sales Support, Customer Service, or Order Management within an international environment.
• Experience in the ICT, Electronics, or Technology industry is preferred.
• Experience with ERP systems, preferably SAP, including order registration and processing.
• Fluent in English, both written and spoken; an additional European language is an advantage.
• Strong customer service mindset with excellent communication and interpersonal skills.
• Ability to understand customer requirements and provide timely, effective support.
• Strong problem-solving skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Excellent organizational skills, attention to detail, and time management.

Additional Information

What we offer:

As an innovative and global company, you are offered a friendly working atmosphere and a constructive working environment leaving much room for new possibilities and ideas. Use this opportunity and show us your motivation and vision for the future.