Customer Support Specialist

Dyflexis; Den Haag; On-site; EUR 30,000 - 39,000; Full time

Benefits offered by this job

Fixed salary €2,700–€3,500 per month

Personal development budget

25 vacation days

In-house lunch

Company events

Job summary

Dyflexis is seeking a customer-focused support specialist in the Netherlands. You’ll be the first point of contact for customers by phone and ticket, answer questions about our software, fix problems, and help customers get unstuck across a range from small businesses to hotels.

Join a fast-paced, ownership-driven team with short communication lines. We offer a fixed salary between €2,700 and €3,500 per month, development budget, 25 vacation days, travel and WFH allowances, and regular team

Qualifications

• 1+ years of support experience in tech/SaaS/B2B.
• Clear, friendly communication on phone and in writing.
• Fluent in Dutch and English; German a bonus.
• Curious, ownership-minded, calm under pressure and analytical.

Responsibilities

• Support customers by phone and ticket with clear, friendly communication
• Analyse and solve problems, even when the customer can't describe them
• Collect feedback and pass it on to the team and product development
• Help build out our knowledge base and put AI to smarter use in our support process
• Work closely with colleagues in a growing, increasingly international team

Skills

Customer support

Clear communication

Dutch & English fluency

Analytical mindset

Ownership

Calm under pressure

Job description

Our CTO started here as a support employee four years ago. That tells you something about how we see this team.

How do we do it? We work in a fast-paced environment with short communication lines. There are no unnecessary meetings and no politics. You say what you think, pick things up, and work alongside people who do the same. Our Focus? Ownership, clear communication, and getting things done together. We move quickly, learn by doing, and continuously improve how we support our customers.

This is what you'll do

You're the first point of contact for our customers, by phone and by ticket. You answer questions about our software, solve problems, and make sure customers get unstuck. Sometimes that takes two minutes. Sometimes it takes real digging. Our customers range from a small business owner just getting started with our platform to a large hotel chain running it daily for hundreds of employees. You adjust your communication, switch gears fast, and keep a clear head, even when it's busy.

• Support customers by phone and ticket with clear, friendly communication
• Analyse and solve problems, even when the customer can't quite describe them
• Collect feedback and pass it on to the team and product development
• Help build out our knowledge base and put AI to smarter use in our support process
• Work closely with colleagues in a growing, increasingly international team

This is what you'll need

• 1+ years of support experience, ideally in a tech, SaaS, or B2B environment (a background in hospitality and ready for a switch? Also welcome!)
• Clear, friendly communication, on the phone and in writing
• Fluent in Dutch and English; German or another language is a bonus
• You're curious about the customer, the product, and how things can be better
• You're calm and reliable. Even when it's busy or a customer is frustrated
• You have an analytical mindset: you understand systems, chase down the root cause, and don't stop until you've find it.
• You take ownership. You don't wait around, you act.
• You feel at home in an environment that moves fast and keeps improving.

What you'll get

At Dyflexis, you'll be part of an ambitious, energetic, and customer-focused team. We offer:

• Fixed salary between €2.700 and €3.500 gross per month based on a 40-hour week (skill based).
• Personal development budget to level up your skills.
• 25 vacation days + your birthday off in exchange for cake.
• An in-house chef surprising you daily with fresh lunch.
• The best parties, drinks & trips (Winter sports, Ibiza & more).
• Membership at ARJ Training boxing gym (home of champion Tarik & Levi Rigters).
• Solid pension plan & 8% holiday allowance.
• Buy or sell vacation days - you decide.
• Travel allowance and WFH compensation.
• Friday chair massages to kick off your weekend.