Customer Support | German & Polish

Undutchables; Tiel; On-site; EUR 32,000 - 42,000; Full time

Job summary

Undutchables is seeking a Customer Support professional to ensure dealers and end users receive prompt assistance for technical issues and a smooth product experience.

You will be the first point of contact via phone, manage tickets, identify and resolve issues, and stay updated on product developments while maintaining a positive, professional demeanor.

Qualifications

• Experience in customer support/help desk to assist dealers and end users.
• Ability to identify and resolve technical issues related to products.
• Strong communication skills and professional demeanor in interactions with customers.

Responsibilities

• Act as the initial point of contact for dealers and end users via phone during help desk operations.
• Manage tickets from dealers and end users, ensuring clear communication and policy adherence.
• Identify and resolve technical issues and report any quality concerns.
• Stay up-to-date with product developments to provide accurate information.

Skills

Customer support

Technical troubleshooting

Communication

Tools

Ticketing system

Job description

As a Customer Support, you\'ll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client\'s products.
Your duties and responsibilities include:

• Acting as the initial point of contact for dealers and end users via phone during help desk operations
• Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
• Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
• Keeping abreast of product developments to provide accurate and current information to dealers and end users
• Maintaining a positive and professional demeanor while assisting dealers and end users