MedTech Client Services Specialist

Gi Life Sciences; Utrecht; On-site; EUR 45,000 - 55,000; Full time

Job summary

A leading pharmaceutical company in Utrecht is seeking a Customer Service Specialist to join their team. This role involves managing customer inquiries, processing orders, and ensuring excellent service in a dynamic environment. The ideal candidate will have strong communication skills and fluency in Dutch and English. Experience in customer service or order management is essential. This position offers a competitive salary and a collaborative workplace.

Qualifications

• Experience in Customer Service, Order Management, or Client Support.
• Fluent in Dutch and English (both spoken and written).
• Excellent communication, problem-solving, and multitasking skills.

Responsibilities

• Act as the first-line contact for customers and service partners.
• Manage and track customer orders and service requests.
• Provide accurate quotations and order information.

Skills

Customer Service

Order Management

Fluent in Dutch

Fluent in English

Communication skills

Problem-solving

Multitasking

Attention to detail

Job description

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Recruitment Consultant at Gi Life Sciences

MedTech Client Services Specialist (Customer Service & Order Management)

Salary: Up to €50,000 per year

Workplace Type: On-site

Employment Type: Full-time | 12-month initial temp contract (extension or permanent possible)

Join an innovative Pharmaceutical and Medical Technology company in Nijkerk as a Client Services Specialist, and be part of a friendly team delivering exceptional customer service, technical support and ensuring smooth order management.

This involves supporting customers, engineers, and healthcare professionals across the Netherlands and Nordic regions.

What We Offer

• Salary: Up to €50,000 per year (based on experience)
• Contract: Initial 12-month temporary contract (strong potential for extension or permanent hire)
• Work Type: On-site, full-time position
• A dynamic, collaborative workplace in a growing pharmaceutical service environment

Role

As a Pharmaceutical Client Services Specialist, you’ll be the first point of contact for customers and service partners. This involves coordinating inquiries, processing orders, and ensuring timely, accurate communication between internal teams and external clients.

You’ll play a key role in maintaining service excellence, supporting technical operations, and helping ensure full compliance with company and regulatory standards.

Key Responsibilities

• Act as the first-line contact for customers, field engineers, and logistics partners.
• Manage and track customer orders and service requests, ensuring timely, compliant delivery.
• Provide accurate quotations and order information, following company guidelines.
• Maintain detailed records of customer cases and service updates in internal systems (CRM/ERP).
• Support field engineers and sales representatives by coordinating service logistics.
• Resolve issues efficiently by collaborating across departments (Sales, Logistics, Quality, and Technical Support).
• Develop strong customer relationships and promote continuous service improvement.
• Gain product and process knowledge to proactively anticipate customer needs.

Your Profile

• Experience in Customer Service, Order Management, or Client Support.
• Fluent in Dutch and English (both spoken and written).
• Excellent communication, problem-solving, and multitasking skills.
• Comfortable with phone and email communication in a professional setting.
• Organized, structured, and proactive with strong attention to detail.
• Knowledge of Nordic languages (Swedish, Danish, Norwegian, Finnish) is a plus.

Interested?

Apply now by clicking “Easy Apply” and uploading your updated CV, and feel free to contact

Audrey Poluakan, Recruitment Consultant at Gi Life Sciences Netherlands

Seniority level

Not Applicable

Employment type

Full-time

Job function

Customer Service, Administrative, and Supply Chain

Industries

Retail, Hospitals and Health Care, and Medical Practices